I went into the dealership for the 40k mile service which involved some fluid changes, tire rotation and brake wear test. I walked out of there $1300 poorer, after they nickel and dimed me for a bunch of other things that came up during the inspection. I even turned down some of the “suggested services.” I won’t be going back there again. Anyone else get this treatment?

  • lurkn4certain@alien.topB
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    1 year ago

    Didnt you agree to all of this before they did it? Ive never went anywhere to have my vehicle checked and mysterious charges were just dumped on me. You agreed to all of that somewhere before they did it. Should be blaming yourself

  • Polk1969@alien.topB
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    1 year ago

    This example of doing Business is a big issue, that’s why I Call them STEALERS NOT dealers!!!

      • OneMoreLastChance@alien.topB
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        1 year ago

        Yeah, it’s not hard to say " Not right now I’d like to wait and do some research". Fuck just make something up for God’s sake. Tell them you don’t have the money right now or or if the dealer will pay for it you can do it.

  • Moppyploppy@alien.topB
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    1 year ago

    Dealers are not in the business of helping you. They are big entities in the business of making money. Good rule of thumb is that unless you’re going to buy or car or getting warranty work, it’s a good idea to avoid dealers.

    There are, of course, exceptions to the rule. But for the most part it’s true. And this isn’t just toyota.

    • kpetersontpt@alien.topB
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      1 year ago

      It’s the dealer, not the manufacturer. Manufacturers have little control over dealer antics, they’re franchises.

    • HondaHamilton33@alien.topB
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      1 year ago

      I have certificates and awards from Honda, Chevrolet, Toyota, Subaru and Mopar for sales. The one thing I can say about your comment is this. We are held at all manufacturers at a standard that will reflect upon the stores success, future success and “help” from said manufacturers. We have to be exceptional or atleast try to at our best accord.

      Now, that being said; yes, any business, local, mom n pop, or fortune 500 company, profit isn’t a bad word. Charity unfortunately isn’t in the auto market however; As a sales person for each one of those manufacturers, the one criticism I have for young sales people, Do not try to justify the amount of money people will or won’t spend.

      Little short story. At Chevy, young guy in a Mario cart t-shirt, cut up jean shorts and dusty skater shoes walks in and says, I really like this Z51 Corvette 3LT. I sat him down, came up with a payment option. Managers said stop wasting their time. I went up to him, and I said hopefully you won’t take offense to this question, what do you do for a living. He said he was a Decoder for the US military. Say less. That guy travels 4 hours every single time to buy a car from me and no one else, 10 years down the road.

    • texaslegrefugee@alien.topB
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      1 year ago

      “Toyota isn’t as bad…”?

      Hell, I’ve come close to getting physical with a Toyota service writer or two over my refusal to take a “fuel system flush” or a radiator flush once a year!

      • gonesquatchin85@alien.topB
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        1 year ago

        That moment when your filing all the sales paperwork at the toyota dealership and the salesman is pushing all the warranties and coverages on a new car…

        buy this extended warranty, this and that, car can break down, this can happen, you never know with reliability…

        All this bullshit rhetoric about Toyota quality, all of a sudden your telling me you dont stand by it? Then why tf am I buying this toyota car?

        • Antiphascist@alien.topB
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          1 year ago

          buy this extended warranty, this and that, car can break down, this can happen, you never know with reliability…

          And if you DO buy that extended warranty and, God forbid, something breaks - then you find out there is a long list of EXCLUSIONS that the warranty does not cover.

        • socalmikester@alien.topB
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          1 year ago

          i pointed out the eames chair he was sitting in and said he must sell a lot of warranties! he shut up

        • HerefortheTuna@alien.topB
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          1 year ago

          I asked them if the warranty could cover me for 300,000 miles and 30 years instead of 100k and 10. I said I drove here in a 1990 model car so I trust the brand to last that long, why don’t you? The finance lady buttoned up her shirt at that point (metaphorically). Conversely the guy who bought a warranty after me she walked out of her office to get the paperwork for him with a pep in her step ;)

        • AdagioHellfire1139@alien.topB
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          1 year ago

          Can’t you get negotiate a lower price by taking the warranty and then refund the warranty within a few days of the sale?

        • beefy1357@alien.topB
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          1 year ago

          Wish it was just Toyota that did this, had a Ford dealer try to push 8 grand worth of warranties and an extra 5k on the sticker price on a 41k truck, and they wouldn’t budge 3 hours later and a micky d’s Uber order later I walked. Service manger manager mocked me on my way out the door… what are you going to save 1-2 grand? I asked what are you going to take 1-2 grand off? No? Then I guess it matters doesn’t it?

          For the record I didn’t save 1-2 grand I bought the same truck same trim same year half the miles 2 days later for 42k out the door not 57k… so I guess I saved 15k. Plenty of great dealers out there, but the bad ones tell on themselves before you ever drive off the lot.

        • Budgetweeniessuck@alien.topB
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          1 year ago

          I was buying a new Sienna a few years back. I was in the dealership with my wife and 1 year old son.

          I’m sitting in the finance office and this guy won’t quit. I told him no repeatedly to the point that I’m getting pissed. I finally told him I’ll buy the warranty for $20 per payment so $1200 instead of the $3500 he quoted me. He said yes and hurried up the paperwork. lol

          I didn’t even use the warranty but I figured for $20 per check it can’t hurt.

          • LS-CRX@alien.topB
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            1 year ago

            I finally told him I’ll buy the warranty for $20 per payment so $1200 instead of the $3500 he quoted me. He said yes and hurried up the paperwork. lol

            The warranty probably only cost a few hundred for the dealership, if they quickly agreed then they were still making money on the deal.

      • KnittinKityn@alien.topB
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        1 year ago

        One Toyota dealer I went to kept telling me my brand new battery was bad. I ignored them but bought a battery jump pack just in case. The last time it went for repairs I went to a different Toyota dealer when my car was overheating and they said my battery was in good condition.

    • Bamacj@alien.topB
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      1 year ago

      Name one business in the retail world that’s there to help you and not in the business of making money.

      • broyoyoyoyo@alien.topB
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        1 year ago

        The problem is that when it comes to dealerships, there is a massive power imbalance. When you go into a Best Buy to buy a computer, chances are you know what you want, all the prices are clearly labeled in the store, it’s easy to compare prices with other retailers, you know how much computers should cost, etc. Best Buy has very little opportunity to swindle you. But that’s why they swindle old people, upsell them, and load them up with geek squad warranties. Computers are to old people as cars are to most people.

        Most people going into a dealership for car trouble don’t know what’s wrong with their car, none of the prices are transparent, there’s no way to compare prices, people don’t know how much stuff should cost, the technical details are confusing to them, etc. This gives dealerships open opportunity to capitalize on their conflict of interest and prey on you.

        It’s why I’d encourage everyone to at least learn a little bit about cars and basic parts & maintenance.

        • HerefortheTuna@alien.topB
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          1 year ago

          Um all that information is online. Google it. But I love cars so I’m always reading and watching car shit

      • Vader425@alien.topB
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        1 year ago

        A lot of them don’t lie to get business though. It’s very common for a dealership to straight make shit up if the customer isn’t car savvy. Sometimes you actually have a good product or service that people want. That said not all dealers are like this. I have one 20 miles away that does immaculate service. Never tries to upsell and doesn’t just throw parts at the issue.

        • Bamacj@alien.topB
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          1 year ago

          I’m definitely not taking the dealers side on anything. But it’s asinine to think anybody in retail has your best interest at heart.

    • socialcommentary2000@alien.topB
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      1 year ago

      Oh Toyota is that bad and it filters down from corporate, which was explained to me by a Toyota service tech.

      Whenever I’d take my old Scion in for regular oil changes they’d habitually try to get me on board with close to a grand of extras but I could kind of see that the service writer wasnt really into it either. Going through the motions, so to speak.

      Found out after having to take the car in on a rear input shaft bearing warranty claim at around 50K it was because Toyota corporate likes cutting hours compensation to the absolute bone.

      So shit rolls down hill and they have to do these claims so the dealers turn around and extract it out of you any way they can.

    • Tomato_Sky@alien.topB
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      1 year ago

      Agreed. I almost believe that half of these recalls are baked in to bring people back to the dealerships.

      “Toyota recalls 8 million Rav 4 for faulty window motors” or something.

      Normally we just would have gone and gotten it fixed and then found out that the model we bought had a faulty part and we shook our fists at the sky. Now they proudly recall and get a boost of potential buyers walking through their doors. No way in hell I go to a dealer for their free service even. You’ll sit inside their showroom for 2 hours for an oil change and a wash and for a million salesmen to offer me water and talk to me about the newer models.

      • HerefortheTuna@alien.topB
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        1 year ago

        I like going to the dealer for these. I act super interested in the tacomas and 4Runners and supras and GRs and ask to test drive any manuals they have. Rarely they even let me!

    • i_xm_nxsh@alien.topB
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      1 year ago

      I am soon going to become a 2024 Rav4 owner and I am dealing with a Toyota dealership now. My honest question to you is (since I have no clue) – after my free services, based on kms, are completed, can I do the servicing of the car somewhere other than the dealership? I am based out of Ottawa (if that matters)

    • Specific-Gain5710@alien.topB
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      1 year ago

      I have one argument (as a dealer) that I will throw in there. If I see a 90k mile car that’s been serviced by the same dealer it’s entire life, I am likely to throw an extra 1000+ on it in appraisal than I would a car with no service history. At my store we typically throw an extra 2000-2500 in discounts and/or higher appraisal value (edit: to a customer who does all their service at my store). I am a forward thinker, and am all about the legacy of the customer, more so than a 1 off transaction that left a bad taste in their mouth.

  • EnigmaIndus7@alien.topB
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    1 year ago

    I’ll be going to my private mechanic at that point. They don’t tell me I need stuff done that isn’t actually necessary

    • djamp42@alien.topB
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      1 year ago

      This is why you should reaally never feel bad for anyone that works at a dealership, they have fucked over so many people. It’s karma.

      • lmaoleorii@alien.topB
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        1 year ago

        This! I don’t. I kept their devices (gave them away to a mechanic) (looked up the brand - $1,300 or so - recording devices) they left in my car after they drove it around for 200+ miles. They never even called about it 😂. Win some, you lose some.

      • toomuch1265@alien.topB
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        1 year ago

        I don’t feel bad for most people who have dealerships rape them, but when it’s the elderly, it really tics me off. My elderly aunt went in and they wanted $85 to replace a cabin air filter in a 2013 Kia. Luckily, she called me from the dealership to ask me if it was a good price.

      • Unhappy_Quail_931@alien.topB
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        1 year ago

        That’s a wild way of looking at life my dude. The technicians are literally just doing their job. If you have a problem with them, you are under no means being forced to go to them.

      • Shitboxfan69@alien.topB
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        1 year ago

        Dealerships fuck over their employees more than they will you. The customer gets off lucky by only having to go once, maybe twice a year, but the actual employees there? They’re typically under such strict metrics and expected to turn over so much work that this sort of stuff is required for them to make any money. Meanwhile management that put those policies in effect will talk down an angry customer while saying thats not the kind of buisness they run, they invented it.

        • HerefortheTuna@alien.topB
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          1 year ago

          I really feel bad for the old ladies in the dealership paying $100 for a cabin air filter. The last lady I saw getting fleeced probably bought her first car for less money back when she turned 16. Then again I hate the dealer because they refuse to take my money sometimes- refused to do timing belt and valve job on my 4Runner because they said “we don’t want to be liable when our techs break something” had to snitch to corporate to get them to work on my A/C too

      • jeffrowe1@alien.topB
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        1 year ago

        Ouch… I can honestly say I’ve never taken advantage of anyone while I’ve worked in the car business. And I’ve been doing it for 11 years now. And just because we make our money off of sales doesn’t make the food we put on the table any different than an accountant who counts the beans the salespeople make for any company. Harsh words.

        • Ach3r0n-@alien.topB
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          1 year ago

          Imagine being an adult and blaming someone else for your decisions.

          I generally agreement with this sentiment, but it doesn’t excuse unethical business practices. My mom is 71 and in the early stages of cognitive decline. When she took her vehicle in for service, they told her she needed a cabin filter. She declined the service and they told her that they would document it and her warranty may be voided as a result. They gave her “one last chance” to reconsider and she relented and let them do it. They billed her $190(!) parts/labor just for the cabin filter. Yes, she’s an adult and, ultimately, it was her decision. However, they also bullied an elderly woman with cognitive decline into getting a service she didn’t want under the false threat that failure to do so would permanently void the warranty on her new vehicle.

        • Hefty_Poet_7553@alien.topB
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          1 year ago

          No fuck this notion. Genuinely. Businesses shouldn’t be scamming like this. “Blaming someone else” bro it’s literal scamming. Like just straight lying. It’s fucked up. Don’t blame him cuz he’s not mechanically inclined. These people shouldn’t even have to deal with this

        • djamp42@alien.topB
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          1 year ago

          My decision? Really… Please tell me how I can buy a new car without going through the dealer?? Please tell me because I will admit I’m wrong and never go to the dealer again … But you can’t so I’m forced to deal with shit dealers, there shit way of doing business… my decision lol…

        • LeonardoMacropennio@alien.topB
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          1 year ago

          Imagine being an adult that willingly works at a company which rips people off. Now imagine simping for that person. That’s you.

        • LS-CRX@alien.topB
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          1 year ago

          Imagine being an adult and blaming someone else for your decisions.

          You can work at a business and help your customers make good decisions, not just the decisions that make you the most money. I have a mechanic I go to who will tell me if something needs to be done or could wait, because he’s so honest he’s always got a ton of customers… so he doesn’t need to rip anyone off.

          ETA: He’s also so popular amongst his customers that he spends nothing on advertising, all his customers are referrals from existing happy customers.

    • TimeTravelingPie@alien.topB
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      1 year ago

      Yea but the issue is the OP hopped in and took that ride. You don’t just rack up $1300 of BS charges unless you are a complete moron and go along with it.

      I hate scummy dealerships, but I also hate idiots.

  • -DangerAlien-@alien.topB
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    1 year ago

    Usually if you look in the owner’s manual you will see the maintenance recommendations based on mileage at 30000 mi, rear differential, front differential, and transfer case fluid should be replaced. On some of the vehicles. It actually says to do it every 15,000 miles. I understand it may feel like a rip-off, but if Toyota makes the recommendation in their owner’s manual to change that fluid then I don’t think the dealer is at fault.

    • hoxxxxx@alien.topB
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      1 year ago

      at 30000 mi, rear differential, front differential, and transfer case fluid should be replaced. On some of the vehicles. It actually says to do it every 15,000 miles.

      i would like to know the % of people that follow through with that every 15k.

      • GseaweedZ@alien.topB
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        1 year ago

        Aaaand this is why it sucks to buy used cars. Diffs and transmissions do go bad. In fact I’d wager their early, avoidable death is why most most cars end up junked anyways when chances are everything else works fine. All because manufacturers and dealers sell this trap that they rarely need to be replaced and people fall for it.

    • Satanic-mechanic_666@alien.topB
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      1 year ago

      Toyota says to check every 15k. I dont think they recommend changing fluid at all under normal conditions. I would change the fluid every 30 if I had a clutched LSD. Open diff? I go 100k

      • blazinskunk@alien.topB
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        1 year ago

        Honda (pilot/passport) is change diff fluid after 15,000 miles, then every 36,000 after that. My M3 had diff fluid done (under warranty) at 1200 miles (yes, 1,200 miles) and again at 30,000. New parts wear. That wear contaminates the fluid. It’s a simple service, just spill and fill.

      • Va_largemouth@alien.topB
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        1 year ago

        On the newer model rav4 and highlanders with all wheel drive the front transfer case and rear differential fluid is due every 30k. Toyota LX gear oil. The ones I’ve seen at 50-70k actually come out very dirty and dark colored. A lot different than you standard gear oil you see in decent condition at 60-90k

    • Sombradeti@alien.topB
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      1 year ago

      I’ve never done that and my car has over 100k miles. What’s that fluid supposed to do?

      • -DangerAlien-@alien.topB
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        1 year ago

        Just looked up a 2020 AWD RAV4. For 15k they say “Inspect transfer oil” this is for normal maintenance, but a little lower in the 15k explanation they say, “if towing, car-top carrier, or heavy loading replace transfer oil and rear diff oil.”

        Now at the 30k, they just explicitly say replace transfer case oil for all conditions.

        Mind you this is RAV4 gasoline engine. The Hybrid has other interesting maintenance items, such as clean HV filter every 5000 miles

  • Crotchety_Kreacher@alien.topOPB
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    1 year ago

    Do you think a service department is incentivized to add services/repairs for year end bonuses or positive performance reviews?

  • Berries-A-Million@alien.topB
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    1 year ago

    I don’t believe so. Depends on what services since you didn’t list them. But our Highlander went in for oil change, and they let us know the next time we need to get the diff, fluid, and some other stuff done for the 30k maintenance. Which makes sense at by then 3 1/2 years and 25k.

  • Imagination_High@alien.topB
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    1 year ago

    I took mine to the dealer at a 5k interval because I wanted the oil changed (also was sold by dealer on free oil changes). Was told later that it would be out of pocket bc Toyota recommends 10k intervals and the only service recommended was a tire rotation.

    They didn’t even recommend a cabin air filter replacement or new wiper blades both things I knew were bad.

    I’m coming up on 50k now and between now and 60k I need transmission servicing. I don’t believe the maintenance free bs. There’s a local Toyota group on fb and I think I’ll be trying to find a recommended mechanic there for future service.

    After seeing some carcarenut videos on yt im more engaged with the service aspect of keeping your car/truck running.

    • mesloh14@alien.topB
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      1 year ago

      It absolutely blows my mind how they recommend 10k intervals for an oil change. I baby my Camry heavily so I err closer to 3k, but never go more than 5k without an oil change. It just doesn’t sound right to go more than that, even if it’s “ultra supreme machine amazing”.

      I crossed 100k on the odometer a little bit ago so I inquired about a coolant flush and transmission fluid drain and fill with the nearest dealership, and they quoted me $800 for both services, then slid it up to $950 because given my mileage, a trans flush is recommended at this point. I was totally baffled. Decided to watch CarCareNut and talked with a few other Toyota master techs and they said they were absolutely trying to rob me and very well could have fucked my transmission since they usually like to flush if you’ve flushed at both 30k/60k services, but otherwise just drain and fills to keep from any internal damage.

      So I said fuck em and did both myself. Clocked another 5k miles since both and he’s running just as smooth as he was at 50k miles when I had it serviced regularly at the dealership under prepaid services when I bought the car. My records don’t show anything done on my transmission at all over the years, not even a fluid change, so it’s made me way skeptical about having any of my cars serviced by a dealership beyond standard initial <50k mile services.

      • honeybadger1984@alien.topB
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        1 year ago

        The Car Care Nut schedule seems the most sensible. Replace engine oil every 5000 miles. Change transfer case and rear differential gear oil every 30,000 miles. Replace the transmission “drain and fill” every 60,000 miles with WS ATF. The filter never really clogs unless you never change the tranny fluid. I personally will be changing 30,000 miles just to be a little cleaner. Note you should do flushes, or drain and fill every 10,000 miles, as you need some debris to help with gears engaging. Too often and the transmission can slip.

        Ignore the dealer as they’ll change whatever they think can extract money from you. And they’ll follow garbage advice like lifetime fluid, or go the other way and recommend flushes or cleaning out sludge or carbon build up.

        This is a very, very important note: flushes aren’t necessary if you change the fluids like you’re supposed to. There shouldn’t be gunk waiting to build up in the first place.

      • blazinskunk@alien.topB
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        1 year ago

        With quality full synthetic oil, 10k miles is fine. In Europe it’s not uncommon to go 15,000 miles (25,000km) between oil changes. Now, this “partial synthetic” Honda and Toyota dealers use? Yeah, I wouldn’t go more than 5k.

      • sysadminsavage@alien.topB
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        1 year ago

        Toyota shot themselves in the foot by marketing the sealed transmissions as having “lifetime fluid”. Fluid analysis has indicated that the cooling properties of the World Standard ATF break down after around 40,000 miles. They are banking on the fact that Aisin transmissions used in Toyota’s (still reliable overall, but comparatively the least reliable aspect of the powertrain) will in most cases outlive the cars themselves before they are written off as totaled by an insurance company or salvage titled over the years.

        The Toyota maintenance schedule doesn’t mention transmission servicing at all on most of their vehicles. However, the Lexus maintenance schedules recommend a fluid flush at 120k miles in the severe schedule for some of their cars with an identical engine/transmission (e.g. Lexus ES vs Camry). Meanwhile, both Lexus and Toyota dealerships will happily sell you a transmission flush regardless of the maintenance schedule. I’ve learned nobody really knows what’s best since they’ve omitted key maintenance info for marketing/metric purposes, so you’re best off flushing every 100k miles at most.

        • Matty0k@alien.topB
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          1 year ago

          Transmission stuff is always iffy, depending on where you go. I asked for some WS ATF from my dealer and they gave me the third degree about whether I needed to actually replace it. It’s as if they didn’t want to sell it to me. I told them the fluid had just started turning a little brown (which was true) and they were okay with that.

          However, the Lexus maintenance schedules recommend a fluid flush at 120k miles in the severe schedule for some of their cars with an identical engine/transmission (e.g. Lexus ES vs Camry).

          In my car it lists replacing the transmission fluid at 75k km (46k mi) for the additional maintenance, though I effectively never drive under the conditions listed for it. Regardless, I’m still changing my engine oil at 7.5k and the ATF at 90k.

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    1 year ago

    If you feel uninformed when you find yourself in these situations you should bring a trusted friend with you that is handy with cars, or learn to say no to everything that isn’t critical. If you go in for an oil change but they try to upsell you on 10 other things, just stick to your guns until you can have a friend review it all with you.