My store requires us to send video evidence to customer. Honestly we’ve actually sell more labor hours per RO. Kind of funny how 100% transparency works.
Even if the customer can’t understand why something is bad, seeing it physically look bad to even the uneducated eye really helps sell when something is needed. Otherwise, it’s out-of-sight out-of-mind.
I always ask for visuals. The car we have only goes to 3-4 places because I’ve never gotten any annoyed look faces at them, plus I think they’ve saved us quite a bit in the long term.
I don’t know how I’m seeing this sub. But my Mercedes dealership does pics and videos and compares to “normal”, it honestly makes it so much more palatable to deny or accept service suggestions when they don’t just “shoot it straight” they “show you”. It should be mandatory for almost any shop.
This wouldn’t convince me. Mom once had a Honda dealer attach some photos of what appeared to be a leaking timing cover. Quoted her $1,600 for parts and labor. I took the car to a well known and reputable local mechanic for a second opinion and voila, no leak to be found.
For the most part, if the part that is “leaking” isnt actively dripping, i dont recommend to reseal/replace it. I kinda go by the idea that if i personally wouldnt do it, then i wont recommend you to do it.
Leak and seeps are very subjective to the mechanic looking at it. Dealers tend to want to fix it (for obvious reasons) independent mechanics want to clean it off and drive it for awhile to see how bad the leak actually is. I learned to ask my mechanic and service advisor “if you had to pay retail for this leak repair, would you?” And when they start stammering or slinging bullshit I know I can clean it off and recheck in a month or two.
I’m a service manager and I’d prefer to never have to sell gaskets and seals. They’ll almost always come back under warranty and it’s never worth the amount of time they take
They make us take pictures at work. Incorporate pictures into our bonus too. Sucks that shady dealers give the good ones a bad name.
My store requires us to send video evidence to customer. Honestly we’ve actually sell more labor hours per RO. Kind of funny how 100% transparency works.
Even if the customer can’t understand why something is bad, seeing it physically look bad to even the uneducated eye really helps sell when something is needed. Otherwise, it’s out-of-sight out-of-mind.
I always ask for visuals. The car we have only goes to 3-4 places because I’ve never gotten any annoyed look faces at them, plus I think they’ve saved us quite a bit in the long term.
Yea. I generally just use whatever dealership I work at at the time, but there are techs at all of them I wouldn’t let touch my car with a 10ft pole.
I don’t know how I’m seeing this sub. But my Mercedes dealership does pics and videos and compares to “normal”, it honestly makes it so much more palatable to deny or accept service suggestions when they don’t just “shoot it straight” they “show you”. It should be mandatory for almost any shop.
I can’t keep up with my customers
My store isn’t super high volume service. We only have like 70/80 ROs a day
This wouldn’t convince me. Mom once had a Honda dealer attach some photos of what appeared to be a leaking timing cover. Quoted her $1,600 for parts and labor. I took the car to a well known and reputable local mechanic for a second opinion and voila, no leak to be found.
For the most part, if the part that is “leaking” isnt actively dripping, i dont recommend to reseal/replace it. I kinda go by the idea that if i personally wouldnt do it, then i wont recommend you to do it.
Leak and seeps are very subjective to the mechanic looking at it. Dealers tend to want to fix it (for obvious reasons) independent mechanics want to clean it off and drive it for awhile to see how bad the leak actually is. I learned to ask my mechanic and service advisor “if you had to pay retail for this leak repair, would you?” And when they start stammering or slinging bullshit I know I can clean it off and recheck in a month or two.
I’m a service manager and I’d prefer to never have to sell gaskets and seals. They’ll almost always come back under warranty and it’s never worth the amount of time they take
Lol I wish my shop was like that. I swear every other used car with over 50k they bring me needs a rear main seal or front cover.
I love places that do this even if it’s stealership prices.
If I can actually verify you aren’t bullshitting me the trust factor is way higher.