Even if the customer can’t understand why something is bad, seeing it physically look bad to even the uneducated eye really helps sell when something is needed. Otherwise, it’s out-of-sight out-of-mind.
I always ask for visuals. The car we have only goes to 3-4 places because I’ve never gotten any annoyed look faces at them, plus I think they’ve saved us quite a bit in the long term.
Even if the customer can’t understand why something is bad, seeing it physically look bad to even the uneducated eye really helps sell when something is needed. Otherwise, it’s out-of-sight out-of-mind.
I always ask for visuals. The car we have only goes to 3-4 places because I’ve never gotten any annoyed look faces at them, plus I think they’ve saved us quite a bit in the long term.
Yea. I generally just use whatever dealership I work at at the time, but there are techs at all of them I wouldn’t let touch my car with a 10ft pole.