This was last year. No idea if it was because of inventory shortages, but the dealership made me feel like a piece of shit for just being there. Like I was inconveniencing them. Never seen anything like it.

My Volvo dealer is the same way. My C40 wouldn’t recognize my key and couldn’t be locked or unlocked. I brought it in, they wanted to keep it overnight, and then told me there wouldn’t be a loaner available for two months. I asked if they would call a rental company for me and I would pay out of pocket, and they shrugged at me and told me they weren’t familiar with any rental companies nearby. I ended up taking my car home and fixing it myself.

Compare this to my Mercedes dealer that always had a loaner available within a day or two, and the one time I had to wait a week they profusely apologized for the inconvenience. I love my Volvo, but I definitely won’t buy another one.