I’m not a fan of ford dealers. I spent 100k on a vehicle and took it in for a recall. I asked where my loaner car was. They said ford doesn’t do that. Who spends on 100k and doesn’t get a loaner car?
My Volvo dealer is the same way. My C40 wouldn’t recognize my key and couldn’t be locked or unlocked. I brought it in, they wanted to keep it overnight, and then told me there wouldn’t be a loaner available for two months. I asked if they would call a rental company for me and I would pay out of pocket, and they shrugged at me and told me they weren’t familiar with any rental companies nearby. I ended up taking my car home and fixing it myself.
Compare this to my Mercedes dealer that always had a loaner available within a day or two, and the one time I had to wait a week they profusely apologized for the inconvenience. I love my Volvo, but I definitely won’t buy another one.
I got the same treatment you got at Mercedes when my Model 3 shit the bed early last year. Inverter malfunction blew the pyro fuse, and I had to get towed to the Tesla service center across town. They profusely apologized that they had no loaners at the time, but would get me one as soon as possible.
They gave me free Uber credits for the week it took them to round up a loaner, which I drove for the next two weeks while they waited to get a good replacement inverter (the first one they got also went bad during their testing).
That seems pretty unusual for a Volvo dealer. Was this during the COVID inventory shortages? A lot of dealers simply just didn’t have any cars available to put in loaner service.
This was last year. No idea if it was because of inventory shortages, but the dealership made me feel like a piece of shit for just being there. Like I was inconveniencing them. Never seen anything like it.
Volvo seems to be the worst of the luxury brands when it comes to customer service. I was shocked at how useless they were when I went to test drive an XC-40 recharge. I asked about the wool seats and they laughed at me, telling me no one buys that from them. I said they might sell more if they actually had some to look at, but they blew me off. They couldn’t tell me anything about the car itself, including charge rate, battery size, efficiency, etc.
I went there expecting to order one, and ended up leaving with no intention of ever buying a Volvo again.
Volvo is a Chinese company now. The car side was sold to Ford a long time ago, leaving the original Volvo as a commercial truck manufacturer. And then Ford sold that car division to Geely. It’s long removed from the company that built its reputation.
The problem is it has to be APPROVED by ford corporate for warranty work. If they have a backup of service calls your car will just sit on the lot for weeks with nothing being done and no loaner/rental for you.
If they were forced to give a loaner, I guarantee that would be a quick turnaround. BMW has always treated me well putting me in a loaner of a newer model of the same car. Obviously trying to get me to trade in but at least they make an effort the few times I’ve had to do warranty work on a 15 year old car.
I’m not a fan of ford dealers. I spent 100k on a vehicle and took it in for a recall. I asked where my loaner car was. They said ford doesn’t do that. Who spends on 100k and doesn’t get a loaner car?
My Volvo dealer is the same way. My C40 wouldn’t recognize my key and couldn’t be locked or unlocked. I brought it in, they wanted to keep it overnight, and then told me there wouldn’t be a loaner available for two months. I asked if they would call a rental company for me and I would pay out of pocket, and they shrugged at me and told me they weren’t familiar with any rental companies nearby. I ended up taking my car home and fixing it myself.
Compare this to my Mercedes dealer that always had a loaner available within a day or two, and the one time I had to wait a week they profusely apologized for the inconvenience. I love my Volvo, but I definitely won’t buy another one.
I got the same treatment you got at Mercedes when my Model 3 shit the bed early last year. Inverter malfunction blew the pyro fuse, and I had to get towed to the Tesla service center across town. They profusely apologized that they had no loaners at the time, but would get me one as soon as possible.
They gave me free Uber credits for the week it took them to round up a loaner, which I drove for the next two weeks while they waited to get a good replacement inverter (the first one they got also went bad during their testing).
That seems pretty unusual for a Volvo dealer. Was this during the COVID inventory shortages? A lot of dealers simply just didn’t have any cars available to put in loaner service.
This was last year. No idea if it was because of inventory shortages, but the dealership made me feel like a piece of shit for just being there. Like I was inconveniencing them. Never seen anything like it.
Volvo seems to be the worst of the luxury brands when it comes to customer service. I was shocked at how useless they were when I went to test drive an XC-40 recharge. I asked about the wool seats and they laughed at me, telling me no one buys that from them. I said they might sell more if they actually had some to look at, but they blew me off. They couldn’t tell me anything about the car itself, including charge rate, battery size, efficiency, etc.
I went there expecting to order one, and ended up leaving with no intention of ever buying a Volvo again.
Volvo is a Chinese company now. The car side was sold to Ford a long time ago, leaving the original Volvo as a commercial truck manufacturer. And then Ford sold that car division to Geely. It’s long removed from the company that built its reputation.
From my experience, Geely is better than Ford in many of these things. I know my Chinese in-laws like Geely at least.
GM doesn’t provide a loaner car anymore either.
If the problem is covered under warranty than they should be providing some sort of transportation.
The problem is it has to be APPROVED by ford corporate for warranty work. If they have a backup of service calls your car will just sit on the lot for weeks with nothing being done and no loaner/rental for you.
If they were forced to give a loaner, I guarantee that would be a quick turnaround. BMW has always treated me well putting me in a loaner of a newer model of the same car. Obviously trying to get me to trade in but at least they make an effort the few times I’ve had to do warranty work on a 15 year old car.