• tiramichu@lemm.ee
    105·
    9 months ago

    I’ve had this a lot.

    I guess it might be because in the delivery person’s app this option could be very similar to the one they meant to select:

    Handed to Receptionist

    Handed to Resident

    • uzay@infosec.pub
      51·
      9 months ago

      And everyone knows that resident doesn’t necessarily mean a resident of your house either

      • Firestorm Druid@lemmy.zipEnglish
        2316·
        9 months ago

        Yea, the word isn’t really used these days, and if it’s used, it’s frowned upon. Has a very bad ableist ring to it

        • NightAuthor@lemmy.worldEnglish
          3·
          9 months ago

          I like how a word starts as a technical/medical term for a disability, then it’s used as a slur, then they come up with a new term….repeat. It’s happening now with “learning disability” and “intellectually challenged”.

          Also, as someone with a learning disability, ableism is a big part of my life but people using the word retard in stupid throwaway jokes really doesn’t even register as an issue.

          • PatMustard@feddit.ukEnglish
            1·
            9 months ago

            It’s interesting how words change meaning. For instance the National Spastics Society changed their name to Scope when “spastic” started being used as a really bad slur. On the other hand words like “idiot”, “cretin”, and “moron” have really horrible historical uses as slurs against the disabled but they’re all understood to be pretty casual insults now.

      • Flying Squid@lemmy.worldM
        1818·
        9 months ago

        I personally would prefer it not be used around here in general. I don’t delete it overall, but I will occasionally depending on its usage. I have known too many good people with intellectual disabilities who were abused by bullies calling them that word.

        • aidan@lemmy.world
          183·
          9 months ago

          People are bullied by a lot of words, stupid, dumb, crazy, ugly, gross. Context of the words used is what matters. Obviously bullying is not acceptable, but a self-deprecating joke is okay.

        • RealFknNito@lemmy.worldEnglish
          143·
          9 months ago

          Well yeah, context derives meaning which is why words have multiple definitions. I’m not disparaging the differently abled but people’s surface level disdain for it is tedious. Barely a decade ago it was the polite way to characterize someone but we needlessly allow words themselves to be tainted rather than take the time to address the context and the meaning used with it.

          • papalonian@lemmy.world
            41·
            9 months ago

            Hey, I’ve got a (albeit very minor) mental disability and I use the word casually around friends all the time, but I just want to point out that it’s you and me that are tainting the word, your comment makes it sound like “other” people are the cause of it no longer being a clinical diagnosis rather than an insult.

            That being said it’s definitely falling out of favor in the public eye. It probably won’t be too long before it’s viewed at or close to the same level as the hard R. I think a lot of us are getting cancelled in 20 years.

            • RealFknNito@lemmy.worldEnglish
              51·
              9 months ago

              The only way words become tainted is when they’re used to attack people. Using it for a good natured joke or even self deprecating humor can have a positive effect on it. If we all stopped saying it, the few people who choose not to stop and continue to use it to attack people, like “The hard R word” will be seen as extreme. And as someone who enjoys language, attributing words as the source of hate instead of the people who conjure it gives me great conniptions.

              • papalonian@lemmy.world
                61·
                9 months ago

                Using it for a good natured joke or even self deprecating humor can have a positive effect on it.

                I really don’t think you’re gonna have many people agreeing with you on this one… it’s hard to say a joke is good natured when it uses a word that defines a group of people as an insult. The context isn’t going to matter to someone with a disability who’s been called a retard maliciously. To use the same example as before, there are plenty of “good natured” people that use the hard R for humor and it pretty much is never gonna land. Or when a gay person hears a straight person say something is gay, they don’t really care how many gay friends you have.

                Just to be clear I’m not trying to tell you not to use it. Like I said before, I’m an asshole and use it with my friends too. But I realize this makes me an asshole, and instead of trying to spread my asshole around (phrasing…) and convince the people I’m offending that they shouldn’t be offended, I keep it to my circle of asshole friends and accept it when people tell me I’m being an asshole.

                As someone who enjoys language, you understand that it changes over time. The time period where “retard” is a word that can be thrown around on a TV show without repercussion is coming to an end, just like the time period where calling gay people fags and black people negro or worse came to an end before. Language is not static, we can try to pretend it is but that’s just not how it works.

                Hope this didn’t come off as a rant or anything. Just trying to give my understanding, one retard to another.

          • Flying Squid@lemmy.worldM
            85·
            9 months ago

            I’m sorry, it was not “the polite way to characterize someone” barely a decade ago. It was a big insult when I was in school in the 80s and 90s.

    • Blackmist@feddit.ukEnglish
      10·
      9 months ago

      There aren’t options for “I was running late so couldn’t be bothered”, “can’t find it in my pigsty of a van” or “looked valuable so I stole it”

  • kase@lemmy.world
    481·
    9 months ago

    If reception means to receive, then anyone who is given the package (receives it) is by default a receptionist. Therefore, if the delivery person hands the package to anyone, they’ve handed it to a receptionist. /s

    • NightAuthor@lemmy.worldEnglish
      4·
      9 months ago

      But “ist” in this context says that this person does this receiving regularly, likely as a hobby or profession. In which case, OOP would likely know if there was a receptionist that would have taken the package.

      So, I’d probably go with receptioner which is more open to uses in situations where the person acted as receptioner this time, but not necessarily as part of a thing they do regularly.

  • Alien Nathan Edward@lemm.eeEnglish
    46·
    9 months ago

    delivery drivers lie all the time. when I was still in a row house, I watched the amazon guy from my window take the same package from door to door, put it down, take a picture, then pick it right back up and take it to the next stop where he did the same thing.

    • Crozekiel@lemmy.zip
      29·
      9 months ago

      The ups guy that delivers to my work has been marking every package as signed for by a person who quit 5 years ago… Sometimes on stuff he didn’t even leave at our building…

      • NightAuthor@lemmy.worldEnglish
        2·
        9 months ago

        This kind of shortcut taking is why Uber now has the customer give the driver a code at handoff so the driver can’t just mark it delivered. (This is only when you opt for “deliver directly to me”)

    • Destide@feddit.ukEnglish
      57·
      9 months ago

      Most companies would do their CS agents a lot of good by allowing them to be themselves a bit more. The amount of times you can hear the inner turmoil as an agent knows they’re saying something wrong, but that’s what’s on the script is painful, and you waste about 30 mins just breaking through “the company code”

      • 1rre@discuss.tchncs.de
        47·
        9 months ago

        I had to call the electricity company to resolve a fucking clusterfuck of their making the other day (long story short my electricity meter is faulty), and after 3-4 calls I got to someone who said “jesus christ” after I explained my situation and how they’d made it worse trying to resolve it…

        She didn’t fix it, it’s still not fully fixed after a further 4 days including 29 hours without power, but gee did I feel like I was speaking to a fellow human who was trying to help in that conversation above all others I had with them

        • JDubbleu@programming.dev
          7·
          9 months ago

          Dude same. I worked on a stupid niche service called Ground Station, and my favorite call ever was telling a customer their satellite crossed LOS with the ISS so we couldn’t transmit at their scheduled time (you never transmit directly at the ISS for obvious reasons). Somehow even that took multiple explanations for them to get that it was not our fault, and that we’d be breaking the law in pretty much every country on the planet if our antennas did not stop us from doing so.

  • Xanis@lemmy.world
    23·
    9 months ago

    I treat customer service reps with patience, friendliness, and a little bit of awkward humor. Had to activate a phone awhile back and was struggling. Had an issue with one of the steps just not working. It was due to their poorly worded online guide. Customer rep confirmed that this issue does happen, etc etc. Told her “It’s okay. Small issue, we’ll figure it out. You’re not the one responsible, though I really appreciate your help.”

    Rep, "Oh no you’ve been really patient and kind! I am happy to help "

    And she did help. Probably more than she needed to since she wasn’t in the service department at all. I had been transferred to Sales without realizing. So huge props to her on that one.

    • TheOakTree@lemm.ee
      6·
      9 months ago

      I try to do this as well. It usually ends up being resolved quickly, as building rapport with the person on the line often leads to them feeling more invested in helping.

      I’m sure it’s a breath of fresh air to have a break from being on the other end of passive aggressiveness, screaming, and other forms of behavior that come from grown adults having tantrums over spilt milk.