Your service advisor gets commission on top of a meagre salary and your tech works at a flat rate (i.e. a job has book hours and you get paid those hours regardless of if you do it quicker or slower). So ya, your service advisor wants to sell you as many things as possible and your tech wants to do any job that he can beat book time on so that he’s making the most per hour he’s working.
Do they work on commission or something?
Your service advisor gets commission on top of a meagre salary and your tech works at a flat rate (i.e. a job has book hours and you get paid those hours regardless of if you do it quicker or slower). So ya, your service advisor wants to sell you as many things as possible and your tech wants to do any job that he can beat book time on so that he’s making the most per hour he’s working.