I need to store my emails for later reference, so I print them out.
But I don’t want to keep stacks of printed emails around, so I scan the prints and save them as pictures because that’s what the scanner does automatically.
But I need to search through the emails, so I found a browser plugin that can scan a picture for text and give me a summary in a new file.
But my company computer won’t let me install browser plugins so I email the scanned pictures to my personal address and then open them on my phone and use the app version of the browser plugin to make the summaries and then I email those back to my company address.
But now I want to search through the summaries, which are Word documents, but Office takes forEHver to load on my shitty company computer so I don’t want to use the search in it, so I right-click -> Print the summary files and then choose “Print to PDF” and then open them in Adobe Reader so I can search for the information I want that way. I usually have 200 tabs of PDFs open in Reader so I can cross-reference information.
I have a great custom workflow. I’m the most computer literate person in my office.
I had someone take an email they received about a technical problem someone else was having. They then printed it out, highlighted the important part, then scanned it back in as a picture all offset and grainy, then used that picture in a web chat to request help for that third person without direct contact
Nah. While the text does successfully destroy the notion that “if it works it isn’t stupid”, I still see this as an improvement over so many people who are incapable of anything…
Okay, I guess there’s one more criterion for computer literacy: being able to distinguish between a reasonable workflow and a batshit-insane one. (That might even include a little bit of understanding of complexity: not enough to be able to classify an algorithm using “big O notation,” but maybe enough to avoid a basic “Schlemiel the Painter” situation, for example.)
When you don’t understand the tools, every possible solution that reaches your end goal seems equally valid, no matter how convoluted. Unfortunately, the design philosophy that attempts to make every tool as compatible as possible with every other tool enables this sort of Rube Goldberg-esque nonsense (and creates development hell and permanent legacy dependencies).
It’s… difficult for someone who does understand the tools to even imagine being in the mental space of someone who doesn’t, which is why IT people frequently come off as arrogant, judgy, even rude - they expect other people to understand things the way they do, when they’ve been taking computers apart since high school. What seems reasonable to you is perfectly opaque to them. Also… sometimes people who are technically literate are the hardest to pull out of their batshit processes (doctors are the worst patients).
When you are trying to help someone, always keep the XY Problem in mind. They’ve arrived at a solution which seems insane to you, not because they’re unreasonable, but because they ran into an obstacle and bounced off of it in a path-of-least-resistance direction and they have shit they need to get done. Try to solve the real problem, not the problem that is presented.
Get out more. This is entirely realistic in my experience.
The worst one I ran into was early in my career. This was back during the XP days.
The lady who who did the job before had a certificate e-mailed to her from a lab. She printed the certificate off then slipped two certificates front and back into a plastic sheath and put them into a 4" 3 ring binder.
She then deleted the labs e-mail and electronic copy to save space in her mailbox.
There were around 4,000 of these certificates every year for 5 years when I started. So around 20,000 pages. We had ONE physical copy of a legally required certificate.
Around 15 shipments per year required her to find around 300-400 specific certificates She then had to pull them out of the plastic sheaths, make 3 physical copies and scan one PDF to load to the government agencies webpage.
She would then delete the PDF, and laboriously refile the certificates back into the the plastic sheets.
Oh the binders were also ordered in a way that nobody but her could find anything. It was about as close to random as you could get.
The 15 shipments took around 50% of her time every year.
I hired two temps and gave them a few very boring days. When we were done the certificates were all organized in a logical numerical order and in long-term secure storage. I had a folder on the server with 20,000 PDF files all with a unique name. It took me around 15 minutes to locate, print, and upload the required files for each shipment.
I remember reading a story where the persons job was literally copying data from one program into another, may have even just been between two excel files
New hire came in and wrote a script that did it, and automated that person’s job out of existence
And the new hire made less than the person they fired. Efficiency is supposed to save us but if the benefits aren’t shared with the workers, we end up where we are headed today.
I can kind of see the reason though. If she’s old enough then digital storage space was a really big issue. I can totally see someone having been told 30 years ago to make sure they leave nothing in memory and never updating that knowledge. I don’t know what to say about the rest of it though.
Poor workflow management sadly is quite normal, not the exception. She was in her early 20’s at the time, just completely computer and workflow incompetent. I have seen similar issues with people of all ages. It’s not a generational thing, it’s an aptitude and interest thing.
I need to store my emails for later reference, so I print them out.
But I don’t want to keep stacks of printed emails around, so I scan the prints and save them as pictures because that’s what the scanner does automatically.
But I need to search through the emails, so I found a browser plugin that can scan a picture for text and give me a summary in a new file.
But my company computer won’t let me install browser plugins so I email the scanned pictures to my personal address and then open them on my phone and use the app version of the browser plugin to make the summaries and then I email those back to my company address.
But now I want to search through the summaries, which are Word documents, but Office takes forEHver to load on my shitty company computer so I don’t want to use the search in it, so I right-click -> Print the summary files and then choose “Print to PDF” and then open them in Adobe Reader so I can search for the information I want that way. I usually have 200 tabs of PDFs open in Reader so I can cross-reference information.
I have a great custom workflow. I’m the most computer literate person in my office.
Reading this felt like the computer version of whatever the SAW movies are.
Torture porn? It’s so repugnant but I want more.
I had someone take an email they received about a technical problem someone else was having. They then printed it out, highlighted the important part, then scanned it back in as a picture all offset and grainy, then used that picture in a web chat to request help for that third person without direct contact
They were an IT Manager
Hopefully they were fired.
Out of a cannon.
Into the sun.
It actually takes more delta-V to fire someone into the sun as it takes to fire them out of the solar system. We like efficiency.
They’ll meet up with Voyager II for a close flyby in about 156 years. They’re the universe’s problem now.
The worst sentence is the last sentence, when you really think about what it implies.
Nah. While the text does successfully destroy the notion that “if it works it isn’t stupid”, I still see this as an improvement over so many people who are incapable of anything…
Okay, I guess there’s one more criterion for computer literacy: being able to distinguish between a reasonable workflow and a batshit-insane one. (That might even include a little bit of understanding of complexity: not enough to be able to classify an algorithm using “big O notation,” but maybe enough to avoid a basic “Schlemiel the Painter” situation, for example.)
When you don’t understand the tools, every possible solution that reaches your end goal seems equally valid, no matter how convoluted. Unfortunately, the design philosophy that attempts to make every tool as compatible as possible with every other tool enables this sort of Rube Goldberg-esque nonsense (and creates development hell and permanent legacy dependencies).
It’s… difficult for someone who does understand the tools to even imagine being in the mental space of someone who doesn’t, which is why IT people frequently come off as arrogant, judgy, even rude - they expect other people to understand things the way they do, when they’ve been taking computers apart since high school. What seems reasonable to you is perfectly opaque to them. Also… sometimes people who are technically literate are the hardest to pull out of their batshit processes (doctors are the worst patients).
When you are trying to help someone, always keep the XY Problem in mind. They’ve arrived at a solution which seems insane to you, not because they’re unreasonable, but because they ran into an obstacle and bounced off of it in a path-of-least-resistance direction and they have shit they need to get done. Try to solve the real problem, not the problem that is presented.
Please tell me this is sarcasm meant to push the limits of their statement.
Get out more. This is entirely realistic in my experience.
The worst one I ran into was early in my career. This was back during the XP days.
The lady who who did the job before had a certificate e-mailed to her from a lab. She printed the certificate off then slipped two certificates front and back into a plastic sheath and put them into a 4" 3 ring binder.
She then deleted the labs e-mail and electronic copy to save space in her mailbox.
There were around 4,000 of these certificates every year for 5 years when I started. So around 20,000 pages. We had ONE physical copy of a legally required certificate.
Around 15 shipments per year required her to find around 300-400 specific certificates She then had to pull them out of the plastic sheaths, make 3 physical copies and scan one PDF to load to the government agencies webpage.
She would then delete the PDF, and laboriously refile the certificates back into the the plastic sheets.
Oh the binders were also ordered in a way that nobody but her could find anything. It was about as close to random as you could get.
The 15 shipments took around 50% of her time every year.
I hired two temps and gave them a few very boring days. When we were done the certificates were all organized in a logical numerical order and in long-term secure storage. I had a folder on the server with 20,000 PDF files all with a unique name. It took me around 15 minutes to locate, print, and upload the required files for each shipment.
I remember reading a story where the persons job was literally copying data from one program into another, may have even just been between two excel files
New hire came in and wrote a script that did it, and automated that person’s job out of existence
And the new hire made less than the person they fired. Efficiency is supposed to save us but if the benefits aren’t shared with the workers, we end up where we are headed today.
I can kind of see the reason though. If she’s old enough then digital storage space was a really big issue. I can totally see someone having been told 30 years ago to make sure they leave nothing in memory and never updating that knowledge. I don’t know what to say about the rest of it though.
Poor workflow management sadly is quite normal, not the exception. She was in her early 20’s at the time, just completely computer and workflow incompetent. I have seen similar issues with people of all ages. It’s not a generational thing, it’s an aptitude and interest thing.
oof, yeah there’s no reason for even the deleting stuff then.
Man I think this is just ensuring job security. Until you hired the interns and ruined it!
Corporate IT is fun!
Oof, I hope they pay your bar tab.
You’re like a real-life xkcd comic.
Rube Goldberg machine of office workers