Toyota North America Dealer’s Associaction

where the official slogan is

abandon all hope, ye who enter here

Internationally speaking, a car that has “trouble” going up hills is far more acceptable elsewhere than it is in North America.

Once you’re over 15 years old more or less you start to find that the only new parts you can buy anymore are mechanical components, and everything else is either coming off other cars or being refurbished. I’m vague here because pretense is important- sometimes a car keeps getting made somewhere else and it forms an extended market, sometimes a single part has been in 2-12 different models and it never goes out of production, sometimes a single model year has an exclusive part and if yours goes out, the vehicle is functionally totaled.

PP100 is a really broad metric- covers everything from defects to failures, to ignorance and misunderstandings.

For example, tesla’s often rank low in these studies because new owners sometimes have to make dealership trips to learn about operation.

Still holds water to me, though- problems with UX and things-not-being-intuitive is absolutely something that can rise to the level of very serious problem, and one thing this study does, is provide a barometer of how brands are actually doing in terms of quality, in production, on the year.