I hear a lot about the various EVs on the market and their drivetrain/software/ride quality but I rarely hear about the quality of service that comes post-purchase. Perhaps because it’s not an exciting topic.
Which brand would y’all say has the best or worst reputation in the regard? How would you say Chevy compares to Tesla or Hyundai?
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Tesla mobile service. Comes to work (please provide shlter in cold weather) and home (garage). Just let them in, let them do the work, they leave. Dont need to take out cc or anything cuz u can just pay from the app. So convenient.
Depends a ton on your local dealer. My Audi service experience is awful but everyone seems surprised by that based on experience with other locations
Luckily I haven’t had to deal with Audi service yet. Our experience with Tesla service has been decent(not perfect, not horrible) all warranty only issues with Tesla have been taken care of via mobile service or service center. Just one dash fitment issue I’m not 100% pleased with.
I think this is a tough question. With our Ford(Mach-e) , dealership was excellent with service.
With our VW(ID.4), one dealership was useless and kept pushing me off while another dealership was friendly, quick, and had great service
And with our mini (just the plug in hybrid for now) both dealerships we dealt with were stellar, and each recommend the other if we needed.
Seconding this experience with Mini. I particularly enjoy their attempts at upselling me by always giving me a loaner nicer (sportier) than my own car.
^^^ This person MINIs.
We never get a better model, since we need a 4 door (carseats) they always give us the base model 4 door Cooper.
I guess I’ve been lucky. I drive an SE and the sent me off in a JCW model last time I needed to drop mine off for service.
In my opinion, Tesla has a leg-up again because of the direct-to-consumer model. My '23 Niro has 600 miles on it and the touchscreen is acting up sometimes, I wanted to bring it in to a Kia dealership to have someone look at it. Next appointment available is mid-december and they would need my car for the whole day without the guarantee of a loaner…
Porsche
I get the impression that many who say Tesla have never owned another EV, and are coming from an 11 years old Honda Accord or a 14 year old Audi A4 with cloth seats.
I’ve owned a string of new BMWs and Audis before moving to Tesla. This is location dependent but the Audi and BMW dealers in NoVA are straight garbage. Horrible customer service and they refuse to diagnose rattles/creaks.
Haven’t had that experience at any of my local Tesla service centers…
I’ve owned a string of new BMWs and Audis before moving to Tesla. This is location dependent but the Audi and BMW dealers in NoVA are straight garbage. Horrible customer service and they refuse to diagnose rattles/creaks.
I also think it’s location dependent. Audi dealerships in Norway (Møller Bil) aren’t very good. BMW dealerships (Bavaria) are really good, though.
All the “by far the most comfortable car I’ve ever driven” posts definitely prove this.
I went from a 16 year old Accord and rave about my Leaf’s comfort, so I probably shouldn’t be talking…
This effect makes it really hard to tell what’s what.
When people complain about “cheap materials” and cosmetic defects in M3’s, it’s hard to tell whether they are comparing to luxury cars or to 15 year old cars with crank windows and manual locks.
lol why does it trigger you? Tesla has been the best for me and others that have posted.
you clearly haven’t owned any cars with actual service before
Lmao. Keep crying. Your tears won’t change our experiences.
This will always depend on country and eaven local dealership and the people just in front of you
Tesla mobile service is great.
Tesla, their mobile service is top notch, same with SC
BMW “service” … got a brake fluid flush once. They washed my car for free.
That’s the extent of my service history. Lol
Chevy Bolt 2020. Took in for warranty repair and screw in one of the tires. Service tech said I needed two new tires to the tune of $750, as they don’t plug them. I did a Google search and found the service bulletin on how they do in fact plug these tires. Needless to say, I told them to pound sand, and will not take it back to them. Got another shop to plug the tire. I can buy 4 brand new tire for <$ 800. I was so pissed they I know they pull this shit on people who don’t know any better.
Also had the A/C compressor go out, and it took them a week to get the part to fix the car. Most dealers only have one EV tech, so they have a full load of work.
Have only had one Tesla remote service for installing home link. So far so good. Except the tech didn’t lock my car or tell me they were done with the work. Came out after work to an unlocked car.
My i4 is my third BMW (first two were ICE) but BMW service has been consistently good, for me. I’m sure not everyone has the same experience and it depends on the individual dealership, but I’ve been very happy.
This question cannot be asked by “brand” if that brand offers a dealership model. The dealer to dealer experience varies so wildly.
Came here to say screw VW. Good luck ID4 drivers. Luckily there are less moving parts than ICEs. I had the joy of dealing with the timing chain tensioners on a VW ICE… known, document, engineering problem they did not proactively replace and instead let tens of thousands of vehicles prematurely drive around with an engine that was playing roulette every day. On top of that, higher maintenance costs, had to explain to them what they needed to do, and more maintenance needs than any car I’ve had since (sensors, trans, timing chain, more frequent intervals, yuck). They can suck my greenwashed dieselgate.
To your question, would agree with other posters. Tesla not the highest reliability ratings but hard to beat the service. The advantage with them is they know EVs better as well, VS other manufacturers where it’s at best an ancillary part of their biz.
OMG the nightmare I had with VW in Toronto over an airbag light in a brand new car. It lasted the whole 4 years of the lease with chapters and acts and dumping it at the dealers so many times while I was away only to come back and that stupid fucking light would light up 250m-4km from the dealers. I love(d) VW cars but that shit drove me crazy.
Honestly, probably some of the Chinese ones.