Toyota Enthusiasts, I’m seeking assistance and clarification regarding a discrepancy I’ve encountered with the warranty coverage for my 2022 Toyota Tacoma. I purchased the vehicle brand new in Hawaii in June 2022 and availed the 5K service without any issue while residing there. Recently, I relocated to California on November 1, 2023, and upon visiting a local Toyota dealership for the 10K service, I encountered challenges. Despite Toyota’s corporate policy indicating the transferability of the 2-year/25,000-mile complimentary service warranty to subsequent owners across the United States, the dealership here in California seems to have difficulty recognizing the warranty. This situation has left me puzzled and concerned, especially as there’s no service history from my previous visit in the system here, nor is the warranty being acknowledged. I’m eager to resolve this matter amicably and would greatly appreciate any insights or assistance from the community. Additionally, if anyone has contact information for Toyota’s Corporate Headquarters, it would be immensely helpful in seeking clarification and ensuring consistency in warranty coverage across different regions.

Thanks for sharing your perspective.

In this specific situation, the reason I’m aiming to resolve the issue with the dealership’s service center is because the complimentary oil changes and maintenance services—part of the ToyotaCare package—were offered by Toyota for the initial 2 years or 25,000 miles. These services are included in the purchase of a new Toyota vehicle and are beneficial for routine upkeep. If I don’t utilize these complimentary services, I’ll end up paying out of pocket for routine maintenance like oil changes elsewhere.

Hence, I’m trying to address the discrepancy regarding the transferability of this complimentary service to ensure that I can continue benefiting from the free services promised by Toyota, especially considering that I’ve moved to a different state.

Thanks again for your input in advance, and I’m hopeful that I can find a resolution regarding the service center’s recognition of the warranty.