Any one ever had something like this occur and know of any legal action or support that can be carried out?

On Saturday 11/11, I agreed to purchase a Porsche Cayenne at the Porsche dealership (in NY). Shook hands on the deal but finance people had left for the day so was told would finish financing piece on Monday 11/13. On 11/13 financing was completed and before handing over the check I asked to view the car one more time (since Saturday the daylight is was gone and it was dark). After taking a second look I followed through with adding the vehicle to my insurance policy etc. After all was done, the salesman and finance guy suddenly disclosed that the vehicle was a previous lease, and thus they had to pay it off to obtain the title and the title had not arrived- so I could not drive it home. This was never disclosed! I asked when to expect the title, and was told “any minute now since it was paid 10/31.”

I followed up on Tuesday 11/14, and was newly informed that they paid off the lease on 11/8 thus the title should be expected to be at the dealership by Thursday 11/16. I decided to speak with the GM at this point— and by the way both the finance and sales man were really rude saying things like “the title will arrive when it arrives.” The GM was also rude— he addressed me by my first name while he addressed someone else right before as “Dr” (my title is Dr also), he tried to say I “jumped the gun processing financing”, essentially trying to blame me for the situation.

Today (11/16) I followed up again, and have been newly informed that the title “still shows to likely arrive next week”. …still?! As in, they already knew this and didn’t tell me.

Not sure if I just have to wait at this point or if anything can be done. I’ve never experienced such a thing!

Thanks for the advice.

  • CosmoKing2@alien.topB
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    1 year ago

    They treat you like this during the purchase? Do you expect their behavior to get better when you own it and go in for service? They have already basically told you that they have no empathy for you, also blaming you for the situation. What do you think will happen with a warranty repair or a repair that may be a judgement call for them to decide? They will screw you at every turn. And you will need to call in the Regional PoA Manager to settle every single issue.

    Walk away if you can. Them disclosing the lease bit - after you signed the contract, financed, and handed over the check? Super shady.