Any one ever had something like this occur and know of any legal action or support that can be carried out?
On Saturday 11/11, I agreed to purchase a Porsche Cayenne at the Porsche dealership (in NY). Shook hands on the deal but finance people had left for the day so was told would finish financing piece on Monday 11/13. On 11/13 financing was completed and before handing over the check I asked to view the car one more time (since Saturday the daylight is was gone and it was dark). After taking a second look I followed through with adding the vehicle to my insurance policy etc. After all was done, the salesman and finance guy suddenly disclosed that the vehicle was a previous lease, and thus they had to pay it off to obtain the title and the title had not arrived- so I could not drive it home. This was never disclosed! I asked when to expect the title, and was told “any minute now since it was paid 10/31.”
I followed up on Tuesday 11/14, and was newly informed that they paid off the lease on 11/8 thus the title should be expected to be at the dealership by Thursday 11/16. I decided to speak with the GM at this point— and by the way both the finance and sales man were really rude saying things like “the title will arrive when it arrives.” The GM was also rude— he addressed me by my first name while he addressed someone else right before as “Dr” (my title is Dr also), he tried to say I “jumped the gun processing financing”, essentially trying to blame me for the situation.
Today (11/16) I followed up again, and have been newly informed that the title “still shows to likely arrive next week”. …still?! As in, they already knew this and didn’t tell me.
Not sure if I just have to wait at this point or if anything can be done. I’ve never experienced such a thing!
Thanks for the advice.
If this is any indication of the level of service at a Porsche dealership pertaining to sales, what do you think bringing it in for service will be any improvement?
Call the lender, get their email address to send and receive validation that you wish to terminate the financing of this vehicle due to lack of title the day the contract was signed/agreed to.
I purchased my 997 GT3 on an allocation from Danbury Porsche, fully spec car and also was given $4K off the deal! That’s unheard of. It because they valued my business and was willing to get exactly what I wanted from them vs other dealers. Normally allocations are “reserved” for known customers, not someone off the street looking to buy their first Porsche let alone a GT3!
It took a good 6 months but it arrived from factory and the dealership went through every detail with me, introduced to the service team, gave me vouchers for service as well, also assisted with joining PCA and local division that they host often.
They are the ONLY dealership I’ll deal with when purchasing or leasing a Porsche.