Any one ever had something like this occur and know of any legal action or support that can be carried out?
On Saturday 11/11, I agreed to purchase a Porsche Cayenne at the Porsche dealership (in NY). Shook hands on the deal but finance people had left for the day so was told would finish financing piece on Monday 11/13. On 11/13 financing was completed and before handing over the check I asked to view the car one more time (since Saturday the daylight is was gone and it was dark). After taking a second look I followed through with adding the vehicle to my insurance policy etc. After all was done, the salesman and finance guy suddenly disclosed that the vehicle was a previous lease, and thus they had to pay it off to obtain the title and the title had not arrived- so I could not drive it home. This was never disclosed! I asked when to expect the title, and was told “any minute now since it was paid 10/31.”
I followed up on Tuesday 11/14, and was newly informed that they paid off the lease on 11/8 thus the title should be expected to be at the dealership by Thursday 11/16. I decided to speak with the GM at this point— and by the way both the finance and sales man were really rude saying things like “the title will arrive when it arrives.” The GM was also rude— he addressed me by my first name while he addressed someone else right before as “Dr” (my title is Dr also), he tried to say I “jumped the gun processing financing”, essentially trying to blame me for the situation.
Today (11/16) I followed up again, and have been newly informed that the title “still shows to likely arrive next week”. …still?! As in, they already knew this and didn’t tell me.
Not sure if I just have to wait at this point or if anything can be done. I’ve never experienced such a thing!
Thanks for the advice.
Here the dealer just has to drive over to the DMV to get a copy of the title. Maybe where you are it’s more involved? If you need a vehicle just ask them to give you a loaner until the title arrives. At worst it’s couple day delay you’re talking about.
We ordered a Cayenne Coupe when they first came out, traded in our existing Cayenne because we were promised a specific delivery window, and as it got closer we were told that it was going to be MONTHS AND MONTHS longer than expected, like spring instead of Christmas. That’s a dealbreaker, a couple of days is just annoying.
In NY, the dmv doesn’t hold the title. The owner does. In this case the leasing company. Once it’s paid off, the leasing company sends the title