I was driving to work the other day, engine started smoking up bad, had to get the car towed.

Turns out the I cracked cylinder head on my cx5, and even better it’s a known issue, a design flaw and one they have corrected. Yet the people with this problem are left to fit the bill. I have it sitting in the shop with a quote of almost 7 grand to fix.

I can’t afford this fix and I don’t know what to do, I wish I could just total the car at this point.

I love my car, she has been a great car and I have kept up on the services and everything, but now I’m left to deal with their flaw.

I’m out of warranty of course and I’m going to argue with the dealership and Mazda because this is utterly unacceptable and should have been a recall!

And plenty of other people had to deal with it too, thankfully nobody has been left stranded somewhere because of it.

  • sonexB@alien.topBEnglish
    1·
    1 year ago

    When I got married 12 years ago, I had just purchased a new Mazda 6. Loved that car. Four years later a truck ran a red light and T-boned is in an intersection. Struck us on the passenger side where my wife was. Car kept us safe. Immediately bought another Mazda 6 to replace the totalled one.

    Later bought a 2018 CX-5. We love our Mazda’s. We were excited to pick up a CX-90 this year and keep the Mazda train rolling with our new kiddo on the way.

    Took the CX-5 in to the dealer for service. Tech says you have a faulty cylinder head, it’s leaking oil. There is a service bulletin for this known issue. 7k to fix.

    I’m naive, I thought that Mazda would help out with the repair since it was a known defect and it has affected many 2018-2019 models. Nope. Nothing. I said, “okay, I’ll buy that CX-90. The wholesale auction price is 16k. If you can give me 12k I’ll walk out of here today with a new car.” They kept me at the dealership for 4 hours saying not a problem only in the end to offer me 10k.

    No one cares about my sad story. My business isn’t going to affect Mazda. But I honestly felt like I was a super loyal Mazda fan and they screwed me over. The very next day I bought a new Tesla. They gave me 13k for the trade and all the paperwork (I kid you not) took about eight minutes.

    Mazda lost me as a customer and I’m not looking back.