• jordanlund@lemmy.worldM
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    1 year ago

    Booking.com fucked us on a hotel reservation.

    We booked the hotel, got an email saying “Your reservation is confirmed, no need to call the hotel and confirm.”

    We showed up at the hotel… Booking.com never confirmed it with them. Hotel was booked, we had no room.

    So we sat in the parking lot for an hour talking to customer service. They did get us a room at a more expensive hotel and covered the difference in price, but Jesus, not a good look.

    The first hotel told us Booking.com does this all the time.

    Booking dot… (sigh) yeah.

    • Puzzle_Sluts_4Ever@lemmy.world
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      1 year ago

      In general: Unless you are going through a rewards program, the booking sites are almost never worth using. Or, more pointedly, use them to find the popular hotels in the area. And then go to that hotel chain’s website to book it.

      Ignoring that said booking sites will often steal your hotel chain points (and you can get the low tier which gives you early/late checkout REALLY easily), they don’t even have the special deals that the old travel agents had. So you are actually paying more.

      Currently booking travel for a Japan trip and have consistently gotten MUCH cheaper prices just by going to the actual chain website.

      And speaking of rewards program booking: I have found Hilton hotels are great for letting you just transfer that to your actual account. They seem to HATE all the booking sites and rewards programs. So if you just call them up asking if you can confirm your reservation and “get it in your app” so you can use mobile check in: you pretty much get the nights while still getting to use your credit card points.

  • iturnedintoanewt@lemm.ee
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    1 year ago

    Also in Japan? Boy they sure seem to have trouble paying everyone. There’s no news about their financial status?

  • Cheerstothe90s@lemmy.world
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    1 year ago

    They also double dip on the other side, the amount they charge is not always the amount you click on. Several times they add a few bucks and you have to go thru hoops to get it back, most wouldn’t bother. But it would add up over a lot of accounts. Wouldn’t be surprised to see a class action spring up, no way it was just happening to me.