I’m going to lose my mind if I get any more support tickets where someone has cut and pasted the output from Claude instead of telling me what the problem actually was.
My job has basically turned into guessing what bad info Claude has given
Honestly, this isn’t even an AI issue, people have been doing that long before AI became a thing
Getting a ticket “I need you to change blah” and the request is either nonsense or “fixes” something unrelated to what the user is actually experiencing, but they’re so sure they know
This weirdly is way worse when you support technical teams, it makes it pretty clear how much Dunning Kruger is going around in IT… But yeah, AI is making it so much worse
When I was selling Apple gear, there was a lady who told another customer in front of me as I was talking to them, that Mac’s can’t get viruses lol
I have noticed though, that yeah… The same overconfident donkeys that exist everywhere else, are now in IT telling IT people that their toddlerbot is smart
My god, had someone send in a merge request with utter garbage, with Claude describing some nonsensical “root cause” as to why a function didn’t work. Claude made two changes:
If the current scheme failed, use an entirely different scheme it claimed the software supports that does not work and was never documented as a way to work.
If that scheme fails, swallow the error and don’t report the problem, leaving the problem silently in place but out of the user’s view at least for a short while. This is actually the change that ‘fixed’ the problem.
So I needed to know the debug data for what really went wrong, but the submitter got all pissy and said Claude already sorted it out and why can’t I just accept their slop merge request as-is, refusing to believe that all it did was catch and silently drop any and all errors associated with the code instead of fixing it. Wouldn’t run the procedure I stated would show them they had messed up data as a result of their ‘fix’.
In their defence, the one thing AI does do well is Code review. But, it makes too many absolutely sh** assumptions when helping customers troubleshooting.
I feel the problem is that because its a paid tool, it’s not a good look if they simply acknowledge “we’re guessing, and its a crap guess”
Just complete the AI slop trough and copy and paste the ticket back into Claude to fix and open an MR and then have Claude review it and merge and then when there is a bug repeat the process.
I honestly don’t know what people are thinking, both employees and employers when people start copy pasting LLM shit. Why do I need you if all you are is a glorified macro? I strongly suspect the human is there to be the fall guy when the LLM invariably does something really stupid.
I strongly suspect the human is there to be the fall guy when the LLM invariably does something really stupid.
This has a term, actually! “Accountability sink”.
Yes, like a heatsink in a computer, your job is to soak up all the damaging and unwanted aspects of what the “real” and “valuable” main components decide to do, so that consequences never reach any decision-makers.
Decision makers are often set up as the “fall guy”, but the consequences are getting a huge severance package and an even more lucrative c-suite position at another company.
Honestly, until recently the PotUS was a fall guy for most of congress’s shit
I have narrowed the containment of the isolation.
Now I’m verifying the resolution path of the indicators.
Permission to accumulate the resolution of the transformation.
I’m going to lose my mind if I get any more support tickets where someone has cut and pasted the output from Claude instead of telling me what the problem actually was.
My job has basically turned into guessing what bad info Claude has given
Honestly, this isn’t even an AI issue, people have been doing that long before AI became a thing
Getting a ticket “I need you to change blah” and the request is either nonsense or “fixes” something unrelated to what the user is actually experiencing, but they’re so sure they know
This weirdly is way worse when you support technical teams, it makes it pretty clear how much Dunning Kruger is going around in IT… But yeah, AI is making it so much worse
When I was selling Apple gear, there was a lady who told another customer in front of me as I was talking to them, that Mac’s can’t get viruses lol
I have noticed though, that yeah… The same overconfident donkeys that exist everywhere else, are now in IT telling IT people that their toddlerbot is smart
My god, had someone send in a merge request with utter garbage, with Claude describing some nonsensical “root cause” as to why a function didn’t work. Claude made two changes:
So I needed to know the debug data for what really went wrong, but the submitter got all pissy and said Claude already sorted it out and why can’t I just accept their slop merge request as-is, refusing to believe that all it did was catch and silently drop any and all errors associated with the code instead of fixing it. Wouldn’t run the procedure I stated would show them they had messed up data as a result of their ‘fix’.
I like to tell them, “well my Claude said this.”
You can just point out the issues to Claude and get it to spew out AI slop on how those issues are the worst thing in the world, horrible bad bugs.
Fighting fire with fire. Except you’re actually trying, which means you can’t really loose.
In their defence, the one thing AI does do well is Code review. But, it makes too many absolutely sh** assumptions when helping customers troubleshooting.
I feel the problem is that because its a paid tool, it’s not a good look if they simply acknowledge “we’re guessing, and its a crap guess”
Looks like there is an angry cryptobro downvoting responses who dare talk shit about claude in this thread lol
Absolutely infuriating.
We had a customer demand support for a competitors product, because Google AI told them that we owned that company.
Just complete the AI slop trough and copy and paste the ticket back into Claude to fix and open an MR and then have Claude review it and merge and then when there is a bug repeat the process.
I honestly don’t know what people are thinking, both employees and employers when people start copy pasting LLM shit. Why do I need you if all you are is a glorified macro? I strongly suspect the human is there to be the fall guy when the LLM invariably does something really stupid.
https://dontbeameatproxy.com/
Imagine all the recursive meat proxies we have in the industry right now, like an infinite redirect loop with MITM to do the networking.
That site is still promoting AI. So close, so damn close
It’s of course written by someone that didn’t read it themselves… sigh
This has a term, actually! “Accountability sink”.
Yes, like a heatsink in a computer, your job is to soak up all the damaging and unwanted aspects of what the “real” and “valuable” main components decide to do, so that consequences never reach any decision-makers.
Fun!
Decision makers are often set up as the “fall guy”, but the consequences are getting a huge severance package and an even more lucrative c-suite position at another company.
Honestly, until recently the PotUS was a fall guy for most of congress’s shit
Work slop! Just love people using LLMs to hand the heavy lifting over to me.
*was given
The fabled meat proxies.
Only one step away from becoming a reverse centaur
I don’t even get tickets. I get tagged into a slack thread full of slop trying to guess why I am here and what I’m supposed to do.
That sounds awful, my condolences
I have narrowed the containment of the isolation.
Now I’m verifying the resolution path of the indicators.
Permission to accumulate the resolution of the transformation.
I know what all of those words mean individually…
At least Claude is half right half the time unlike normal users who just say it broke fix it and refuse to fucking elaborate.
I’ll take the slop machines bullshit over normal users fucking nonsense.
At least I cant be mad the machine isn’t using fucking critical thinking.
Its ironic that those same users talk to claude more about the problem, than they’re willing to tell you