• baines@lemmy.cafe
      link
      fedilink
      English
      arrow-up
      3
      ·
      20 hours ago

      hound them about it

      no reason for them to take long

      amex never gave me any issue but master card made me escalate once

    • VitoRobles@lemmy.today
      link
      fedilink
      English
      arrow-up
      2
      ·
      20 hours ago

      If you don’t get your money within 30 days, settle in small claims court and let your CC/bank know.

      Two things will happen:

      1. Samsung will be forced to respond legally, and apologize/cut you a check.

      2. Samsung does not respond, and the law will force them to cut you a check.

      Big companies have a legal team that find it real easy to just pay people off & settle, especially when their lawyers cost thousands of dollars an hour compared to whatever you are owed.