A small price to pay for being left alone.
“You did something to my computer now it’s doing this, so it’s your fault.”
Or more likely a couple of months later they encounter the problem again and ask why it wasn’t fixed last time. Ignoring the information or troubleshooting requested. Which is then resent. Some months later they decide to just live with the problem.
No news is good news.
lol, suddenly reminded me of an old ios jailbreak tweak http://aidyc.saurik.com/package/com.rpetrich.nonewsisgoodnews/
I’m normally the one calling out help desk folks on poor behavior (many tend to get stuck there and burnt out), but this is one of my pet peves. Don’t be rude to the 60k IT guy, they fix your shit.
Anyway had someone in a 300+ all hands bitch about IT not magically closing tickets without asking employees and bugging them for confirmation.
Just straight up told her we’re going to say please and thank my team when they solve an issue, and if she has an issue with a team member reaching to confirm a fix to not reach out to the team. People really can be cunts about their laptops.
What’s a 60k IT guy?
That’s about the going rate for desktop support here, in CAD. I know it’s more in the US, but they have to pay for more stuff.
Yeah. It’s also why I tend to write longer mails/messages which should be easy to understand and unambiguous, no matter who reads it. It means I have to deal with much less follow-up questions, which always annoys me because they often come at random future dates when I’m already busy with something completely different and maybe already forgot details about the issue by then. The ideal case is when an issue is solved and explained with just 1 mail/message. Then you can immediately focus on other things.
This assumes that the other party exhibits reading comprehension skills of a middle schooler. Unfortunately, this prerequisite does not necessarily hold in practice.
Jesus why are people so terrible? I always respond
Uh I sometimes forget and then I have so much on my mind and then I feel bad about it which just makes the problem worse and then I end up replying a month later.
