I heard the same pitch. I think next time I buy a car I’ll have more fun with it, and ask “if you think the car you’re selling me is going to break, why don’t I try another dealership?”

Remember you’re in control. All they want in the world is your signature. Bump the price down for every second they waste your time, and always be willing to walk

I went to the Toyota dealership to get my free oil change, brake pads were nearly at EOL. Went back to the same Toyota dealership for my next free oil change, same brake pads suddenly had 4mm.

Some technicians will just unabashedly lie to your face and make up numbers out of thin air to write down on a form.