Was the rack already setup and populated?

Well, there is a large hank of phone, Ethernet, and CCTV cable that goes from my cable splitter/punchdowns/Ethernet blocks across the cellar ceiling and up into a hole that goes straight up to my attic then drop down into the three second floor bedrooms and one into my first floor living room.

I ran three more sets across to the other side of the cellar - one out to the back porch, one up into the dining room, one to the cellar wall under the dining room.

So on total they ran four runs and setup the phone and Ethernet panels. I ran three runs.

When I bought my house 25 or so years ago, one of the first things I did was have Ethernet and cable drops installed to every appropriate room (5 rooms). Cost me $2000 and they left me with the leftover cable. I installed drops myself in the cellar. Now everything is on Wi-Fi and I’ve discontinued cable. Oh well.

You were overcharged.

Use 2fa and you’ll be fine.