I walked in to the Chevy dealer for a Volt in 2017. As soon as I mentioned it to the first salesman, he tossed me over to their electric specialist… who was a kid in his 20s with an Ironman mug. He knew the Volt and Bolt inside out, he had even driven a Cadillac ELR for a while. I ended up ordering a custom build through him, and he texted me 3 months later when it finally came in. I don’t know how commissions worked at that dealership, the first salesman that I had talked to for 20 seconds wasn’t on the paperwork at all.

That’s true, but this is one of those cases where corporate greed (mostly) aligns with what the customer needs. Like replacing bank tellers with ATMs and websites and phone apps.