We called ATT today because the internet refused to come back on at all and they sent a different tech who identified the issue.
The tech used his meter and it showed there was a connection issue within 39 feet of the modem.
Apparently when the fiber cable terminates against the house they have to cut the cable and make a manual connection. The tech who hooked up the line didn’t do a good job cleaning the glue away and bent one of the fibers.
The tech from today was baffled the other tech didn’t discover the issue (but the other tech who came out numerous times was also the one who hooked up the fiber initially).
The tech also said he had one case where the router was actually causing issues with the modem, but he said that is extremely rare.
Thanks for everyone’s replies!
We called ATT today because the internet refused to come back on at all and they sent a different tech who identified the issue.
The tech used his meter and it showed there was a connection issue within 39 feet of the modem.
Apparently when the fiber cable terminates against the house they have to cut the cable and make a manual connection. The tech who hooked up the line didn’t do a good job cleaning the glue away and bent one of the fibers.
The tech from today was baffled the other tech didn’t discover the issue (but the other tech who came out numerous times was also the one who hooked up the fiber initially).
The tech also said he had one case where the router was actually causing issues with the modem, but he said that is extremely rare.