I’m on a custom-built windows 11 PC (Ryzen 5 x570) and have recently been having an issue where the PC will become totally unresponsive; it’s still “on”, the fans and lighting still work, but it won’t output to the display and can’t be accessed remotely (Plex and TeamViewer both consider it to be offline). The only fix for this is a hard reset. I haven’t witnessed what happens to put it in this state.
This seems to have started after trying out the Curve Optimiser built into Ryzen Master in combination with PBO, as well as using the OC scan in ASUS GPU Tweak, which also affected voltage. The CPU OC has been reverted, so that seems to leave GPU, and I’ve dealt with weird PC behaviour related to cooling/OC with the GPU before (I haven’t been able to check because I’ve been out of town).
One strange bit about it is it’s seemingly random nature. It’s never entered this state under load; it only ever happens more or less at idle (my PC is on all the time because it doubles as my Plex server)
EDIT: I’ve removed the GPU OC from ASUS GPU Tweak, which had messed with voltage. So far the hard crash hasn’t happened again, but I’ll try to remember to update this again if it does occur, for the sake of future googlers
EDIT 2: It’s been about a month now and the issue still hasn’t occurred, so I’m pretty confident it was the GPU OC
try to create a new user account & leave that logged in for a time to see if the issue recurs - if it does, the previous profile is corrupted.
Crazy that this happens more often than people realize.
By “previous profile is corrupted” you mean the particular login instance of my Microsoft account on that PC? If that were the case, what would I even be able to do to fix it?
ideally, you would have an admin account separate from your user account - you could then log in on that account & create a new local user account.
if you don’t have an admin account, you could boot to windows recovery, open a cmd prompt & create an account manually via the cmdline - info here https://pureinfotech.com/create-local-account-windows-11/
Got it. So it sounds like whether this is the issue or not I should be using the PC on a separate user account as a matter of course? Is that a security measure?
it’s more of a test to see if the issue is software/OS related or not. creating a new user profile is basically free, and even reinstalling the OS costs nothing (if it comes to that) - I’d rather do that than buy a new PSU, GPU, etc.
I had a very similar issue that was solved by a motherboard BIOS update. You may check the manufacturer’s website and see if there is something available.
Ah yeah they’ve released something within the past couple months so I’ll update that as well
I had the exact same issue recently, and the solution was to replace the CMOS battery on my motherboard.
Try loading into your BIOS and check if all the settings are still the way they should be, including date and time. If something is wrong, then your battery is probably dead or close to it.
If it is stable without the OC software or AMD Ryzen Master running run it without it. Ive noticed problems with AMD cpu/mem combinations and power saving modes that the software/hardware run. Specifically hard locking even when not under load. I suspect that it is a memory interface problem stemming from the OC or power saving if you can tune it out from happening in the software try not using your memory outside of the XMProfile.
Ah yeah I should disable XMP as well. When you say power saving, are you referring to the Windows power modes?
Not the Windows Power settings. The AMD software has power savings modes which automagically throttle the cpu either by parking cores or by reducing bus speed or by reducing core processor speeds. Some memory sticks will advertise an XMP profile but different bins will perform differently. The trick to getting an overclock or edging out performance is to maintain stability for as high as your hardware will let you go. Due to the problems you seem to be having and the stability you want, don’t pull your hair out over a few MHz of performance.
The one time I had this issue, my PSU died and took the GPU with it. If the BIOS update doesn’t fix it, replace that PSU.
