I purchased a Mastercard from Cakepay using Monero. They accepted my Monero from my private wallet and forwarded me to an outside organization to complete the transaction. The purchased card failed everywhere I’ve tried it, engaged in numerous correspondence to both Cakepay and the second organization that issued card in order to solve issue, all of which were unsuccessful. I requested a refund, DENIED by both vendors. I requested they switch out card balance for Amazon Gift Card, DENIED. I don’t know where else to go but far and wide on social media. If someone from Cakepay can help resolve this problem, I can provide more details on transaction details and correspondence thus far.
Final Update: Daniel from Cakepay contacted me on the 20th of Jan, asked only enough questions to identify my order. Five days later my refunded Monero was in my wallet. I’m not sure if I would have received that level of service without the exposure in social media, but I am grateful for a satisfactory outcome and although I probably will never buy those VISA cards again, I do not hold an open objection to dealing with them on say a gift card. Thanks Vik and Daniel for building trust in an industry where trust is hard earned. Happy New Year!