Woolworths shopper sparks frenzy with wild self-serve register overcharge claim
7news.com.au
‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

  • BearOfaTime@lemm.eeEnglish
    194·
    10 months ago

    Tempest in a teapot.

    Did they call someone over when they saw the discrepancy? Because, you know, mistakes happen.

    I frequently have something not scan, or not come up right. There’s a button for help, there’s always someone right there anyway, hell, had a clerk walk up and help when he noticed I hit the wrong button. They pay attention.

    “I was annoyed”… That a system misreported something? If I was annoyed every time that happened I’d never not be annoyed.

    What’s with this sudden “self checkout rage bait” this week? Who’s pushing what agenda?

      • arctickako@lemmy.worldEnglish
        51·
        10 months ago

        Or it might be that Coles and Woolies are already under investigation for price gouging all while unsurprisingly posting record profits. Most Australians have felt the really quick rise of the cost of living, and are rightly skeptical of both supermarkets which basically hold a duopoly over Australian shops. They already do a bunch of sketchy shit, what’s to stop them from doing more?

          • arctickako@lemmy.worldEnglish
            2·
            10 months ago

            Aight bud, that was to show why there’s already distrust towards both corporations. It’s not hard to see why people would be inclined to believe that Coles/Woolies are trying to fuck them over yet again.

      • Schmidtster@lemmynsfw.comEnglish
        51·
        10 months ago

        Funnily enough humans have been scamming them at checkouts for decades. Adding stuff to the the scales for example, wrong fruit codes, lots of options.

    • mwguy@infosec.pubEnglish
      37·
      10 months ago

      Did they call someone over when they saw the discrepancy? Because, you know, mistakes happen.

      Not in software. The software is doing exactly what it was programmed to do.

      • Schmidtster@lemmynsfw.comEnglish
        31·
        10 months ago

        So no software has ever glitched before and output a wrong result? What world do you live in?

        • BearOfaTime@lemm.eeEnglish
          2·
          10 months ago

          Or a HUMAN forgot to update the pricing. 😱

          Fact is, I see this all the time with stuff that’s labelled for sale. More than half the time I need a clerk to correct things that have a sale sticker and price on them at the grocery store, because that stuff changes daily.

        • mwguy@infosec.pubEnglish
          43·
          10 months ago

          If there’re two different items calculations one “real” one and “display” that’s an intentional choice made because they know there can be discrepancies.

          • BearOfaTime@lemm.eeEnglish
            3·
            10 months ago

            Most likely an oversight.

            The real question would be how did the clerk/store handle it when pointed out?

            I’ve never once had a grocery store quibble over a discrepancy - they’ve always just overrode the price, right then, and went on with their day. At most taking a minute.

            Compare that to before there were barcodes, and just price stickers on things (yes, I’m that old). This was a LOT more hassle.

            Ever see a sitcom where the clerk is calling for a price check over the intercom? Yep, that’s what they used to do. Most of the time we’d tell them nevermind, don’t bother, because it took too damn long and there was a line of 3+ filled, large carts behind us…because checkout took forever as the clerk rang in, manually, every item. Pulled out their sheets to verify prices, code, etc.

            • mwguy@infosec.pubEnglish
              11·
              10 months ago

              Can’t be just an oversight. This has to be an intentional design decision. The “simple” (and economical) way to build this system is to build it so that the scan reads the price from a database and that price is then displayed and used to sum the total.

              Keeping two prices, a display and a real one, is a design decision that adds a complexity to the system, makes it more difficult to administer and is an intentional design decision, especially if the numbers are allowed to differ.

              A coupon not being applied correctly could be a mistake with that coupon. A sale not being taken into account, a problem with that sale or that UPC entry in the database. Those could be issues with data entry and data management.

              This is different. This is intentional. And I’d bet, we’ve just found someone either cheating the tax man or embezzling funds.

          • Schmidtster@lemmynsfw.comEnglish
            2·
            10 months ago

            Yep rounding errors occur, manual changes need to be inputted sometimes, display errors, sales mistakes. Nothing weird about that. In fact their policy probably has specific points to deal with discrepancies between list, scanned and total prices.