I am having serious issues making and receiving calls since the forced IOS 17.1.1 update. I went online to the support forums and found hundreds of others having similar issues. Continued looking and found thousands of people posting all over various sites about issues they are effected with.
So I made a comment about what I was experiencing, and I got an email stating my comment was edited. I go back and see they completely removed a portion of my post, to their benefit.
Never seen a forum that actually goes in and edits portions of your comments to reflect their company in a better light. What else do they edit? Do they go in twist peoples words to make negative comments more favorable as well?
Original post: What angers me is this was a forced update for me; I wasn’t given the choice!
now making and receiving calls is extremely bugged! The screen gets this white shade to it, like a light grey color instead of black, and I get this weird buzzing when talking to people!
I cannot make reliable outgoing calls, and incoming calls are just as bad!
At this point we need a class action lawsuit! This is just ridiculous, and seriously effecting many peoples lives!!
Edited post: What angers me is this was a forced update for me; I wasn’t given the choice!
now making and receiving calls is extremely bugged! The screen gets this white shade to it, like a light grey color instead of black, and I get this weird buzzing when talking to people!
I cannot make reliable outgoing calls, and incoming calls are just as bad!
[Edited by Moderator]
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I guess because “At this point we need a class action lawsuit! This is just ridiculous, and seriously effecting many peoples lives!!” isn’t important for your support ticket.
You can turn automatic updates off. I think it would be hard to argue that it was a forced update if you have automatic updates turned on. As far as editing the comment, yeah that is messed up.
Yeah, I just looked and auto updates is on, which is strange, as I don’t remember ever turning it on.
LOL that’s shady as hell. I wonder if threatening legal action is not allowed in the ToS?
It could be. They sent me a copy of the TOS but I’m not going to read through 400 pages…
I can see removing the entire post because it breaches the tos, but editing what people say? That’s a first for me.
If you are in EU this is lawsuit time. If you are in US, heh
Maybe the moderator was annoyed that people still don’t know how to use effect and affect correctly
The apple forums are horrible. I’m tired of even seeing them in search results. Thank god for GPT.
Class action lawsuit over edited forum comments 😂
No, not because of the forum comments, because of the severe issues people are having with their phones that are severely hampering their life. People are having serious issues, where they cannot make or recieve phone calls, and all the “support specialists” are saying it must be an underlying issue with each users phones, that the update is fine.
People who use iPhone for their business are unable to make and recieve calls reliably. It’s hurting their business.
Not defending anything, but I have to correct you because you misunderstood OP. He didn’t threaten a class action lawsuit because his forum post was edited. He threatened a class action lawsuit because of a software bug that was apparently forced on him, after which the class action lawsuit was edited out of his forum post.
Not even because of my issue, because thousands of people are unable to make and recieve calls, along with numerous other issues, severely effecting some peoples business, and the “support specialists” just keep saying nothing is wrong with the update, it must be their phones. Even to users with brand new phones.
How was this posted 21 hours ago but there’s only comments on it starting less than 1 hr ago?
We had to edit it first.
Quora
“So Reddit mods edit your posts on r/Apple? Is this even legal?”
You want a class action lawsuit over a software bug? Give me a break. As far is it was forced on you. Doubt it. I have about 10 test devices here. None of the are forced to update software. Unless I set them that way. Instead of threatening law suits. File a bug report. Feedback.apple.com Stop being so dramatic and care about helping the problem. Apple (and almost all tech companies) want their users to have a good experience. Software engineers are not monitoring forums for issues. They don’t have time for that. But they do have a team of people who monitor the feedback reported to them properly. Threatening a lawsuit isn’t going to get you anywhere. Stop being an idiot.
Actually this entire assumption is incorrect.
If you went to the support forums, you will see thousands of people are having issues with the update, severely hampering them. People who use their iPhones for business are unable to make and recieve phone calls, and all of the “support specialists” keep telling everyone the update is fine, it must be an underlying issue with your phones. Not one “support specialist” has acknowledged there may be an issue, and keep telling people (even people with brand new phones) that it’s their fault, not the update.
If apple cared about their customers and want them to have a good experience, it does not show on their support forums.
Those are community forums.
This entire assumption is correct. Source: was an engineer for Apple in the audio division.
Take your phone to get repaired. Get outside more.
Try us over at r/iphonehelp
You sound like a loon
Most of their Forum Genius Master guys are just Apple ultra fanatics and even say wrong stuff just not to say anything bad about Apple.
You need to check the ToS of the forums. Many websites have a clause that state any posts do not belong to you, or that you give them rights they can edit, etc.
Not at all surprising. Threatening to sue them using their own forum is almost certainly a breach of their terms of service.