I just brought my car for an oil change at Valvoline and the tech told me that the last person to do an oil change on the car, which was at Take 5, had over-torqued the cap to an extreme degree and cracked the housing of the oil filter. He told me this is an issue I’m most likely going to have to bring the car to the dealership to get resolved. Apparently the tech at Take 5 screwed up and hoped it would just become the next person’s issue and didn’t say a word about it. I’m not sure what is going to be involved in the repair but it sounds like it’s going to be an expensive problem. What is my best course of action here? I was told I should try to go through Take 5’s customer complaint system and see what they can do but I’m also not sure how I can prove it was their fault now that someone else is documented as having worked on it.

Edit: it’s a 2015 Toyota Corolla

  • dikksmakk@alien.topBEnglish
    1·
    10 months ago

    I love Toyota. There have been over a dozen in my family since 2000. But the engineers screwed up bigly when they designed and implemented these plastic oil canister caps that need to be removed with a special tool. I have both tools, one for the 1.8 and the bigger one for just about every other Toyota engine. I’ve broken two caps and replaced them with the aluminum ones. I buy them off Amazon for about $50 CAD each. Sadly for you, whoever broke this on yours is not to blame and is not responsible for replacing it. It is an uncharacteristic brain fart on the part of Toyota. The plastic caps tighten themselves with the hot/cold cycling and will break. If you can find a metal replacement, buy it. Or buy plastic and prepare to replace it again in the future.