I just bought a new 2023 CX-30 yesterday at a Mazda dealer. They give me a good price and so I accepted it.

The problem is that they just give me one auxiliary key but two remotes. I thought that each remote should have an auxiliary key. The dealer said no. They said that Mazda, the manufacturer, only gave them one auxiliary key. They insisted that Mazda messed up.

So I asked what the solution is now. They asked me to drive 1.5 hrs back to the dealership to get a copy of the key. I said that I can ship my current key back to them. They didn’t want to pay the shipping fee because they said it’s Mazda’s fault, not their fault.

So how many auxiliary keys you guys have on a new Mazda?

  • mikeputerbaugh@alien.topBEnglish
    1·
    10 months ago

    It may have been the manufacturer’s fault originally, but it became the dealership’s fault when they apparently failed to do an appropriate part inventory and quality check before selling the car to you.

    How confident are you that they didn’t miss anything else?

    • lets_just_n0t@alien.topBEnglish
      1·
      10 months ago

      LOL no dealer on the face of the Earth is going to pop a key fob open during PDI and make sure the hard key is in there.

      But almost every dealer on Earth would make it right with the customer after the fact if it wasn’t.

      • SodaCan2043@alien.topBEnglish
        1·
        10 months ago

        This, I was gonna say the same. No one would open the keys at my dealership, not the person checking in the car off the truck, the tech doing the inspection, the lot attendant, the detailer, or the sales person.

        We would 100% make it right if it’s in a reasonable time. If you told me this 1 year, 6 months later I’d probably tell you to kick rocks (🤷‍♂️sorry). 2-3 months I might get push back and sighs from management but it’s gonna happen. Within a month, “I’m sorry mr customer let me make that right”

        I’m confused why the shipping cost is a problem for either party (principle on OPs end which is fine they just spent xyz on a CAR). We are talking about cutting a key right not the fob, it fits in an envelope. Even if it was the fob haha

        OP must have done some shit at dealership, that pissed everyone off. Or this place is fucked (the fact that the one key was tied on and not in the fob and the dealerships response kinda leads to the latter, could be both though)