A warning light appeared on the instrument panel of Simrat Sooch's electric car, a 2017 Hyundai Ioniq. He was told he needed to buy a new battery — for $50,000.
"Jennifer McCarthy, Hyundai Canada’s national manager of public relations, said that “comprehensive diagnostic tests were not completed on the vehicle … (and the vehicle) … was scrapped by the customer before these diagnostic procedures could be completed, precluding a definitive assessment of the required service.”
She said the estimate provided to Sooch “was not representative of the likely actual cost in this case.”"
Just a mechanic not knowing anything about electric diagnosis.
The owner went to Hyundai Canada and they fobbed him off, now they are backtracking because it has gone public. This is more a story about poor customer service from HQ and from the dealer/garage.
This isn’t something that’s unique to EV’s, although because they are still somewhat new the likelihood of getting bad repairs service from a dealer/garage is much higher.
This guarantee the customer scrapped the car because they were fing tired of not having a car for 8 months while Hyundai dicked around to figure out what to do.
To me, the real issue is the lack of independent mechanic options. We need independent shops who knows how to fix batteries, which assuming they are similar to laptop batteries don’t have to be expensive.
Just FUD
"Jennifer McCarthy, Hyundai Canada’s national manager of public relations, said that “comprehensive diagnostic tests were not completed on the vehicle … (and the vehicle) … was scrapped by the customer before these diagnostic procedures could be completed, precluding a definitive assessment of the required service.”
She said the estimate provided to Sooch “was not representative of the likely actual cost in this case.”"
Just a mechanic not knowing anything about electric diagnosis.
The owner went to Hyundai Canada and they fobbed him off, now they are backtracking because it has gone public. This is more a story about poor customer service from HQ and from the dealer/garage.
This isn’t something that’s unique to EV’s, although because they are still somewhat new the likelihood of getting bad repairs service from a dealer/garage is much higher.
This guarantee the customer scrapped the car because they were fing tired of not having a car for 8 months while Hyundai dicked around to figure out what to do.
To me, the real issue is the lack of independent mechanic options. We need independent shops who knows how to fix batteries, which assuming they are similar to laptop batteries don’t have to be expensive.