A week ago, brikulex posted a solution on amd forums and I’m genuinely dumbfounded that this works:

I don’t think that AMD is actually working on fixing this.

However I believe I have found something (at least something that works for me).

As always, I am not responsible for what you do, and if following my guide makes your computer explode, it’s not my fault.

I am asking some of you who are affected by this bug and ever had Epic Games Launcher installed to try this:

  1. Exit Epic Games Launcher if you have it open (right click it in the notification tray and click Exit)

  2. Open the folder %localappdata%\EpicGamesLauncher\Saved

  3. Rename the Logs folder to something like LogsBackup

  4. Try to open Radeon Software and hope it works

Please respond if it fixed your issue or not, or if you don’t even have the EpicGamesLauncher folder.

If I find out it doesn’t actually work and it was just a coincidence, I will edit this post to correct it.

Good Luck!

  • richzcl@alien.topBEnglish
    1·
    1 year ago

    Why I uninstalled Epic games launcher years ago and don’t play anything from them - always caused weird issues.

  • RBImGuy@alien.topBEnglish
    1·
    1 year ago

    If a bug exists and amd can reproduce it then it gets fixed
    There is no ignoring such

    we dont need conspiracy theories

    • aminorityofone@alien.topBEnglish
      1·
      1 year ago

      Agreed, but this could also be an Epic games problem. The fix is to change a file name with Epic games, not AMD.

      • Orcblood17@alien.topBEnglish
        1·
        1 year ago

        I disagree. AMD is reading the game files and expects something to be there. If the file(s) aren’t there or are corrupt AMD needs to be able to handle that in their software with good error handling. Clearly its not currently as it is throwing an error and nothing is catching it so the whole AMD suite breaks at launch. - speaking as a dev.

  • MatrixNetrunner@alien.topBEnglish
    1·
    1 year ago

    This solution would only make sense if the problem (Adrenalin crashing/failing to launch) was caused by the game detection part of Adrenalin throwing an unhandled exception when trying to access the Epic Games Launcher folder. Perhaps the permissions/ownership of the folder were changed to restrict who can access the Logs folder, and the game detection routine does not fail gracefully if it can’t access the folder properly. That would be bad programming practice, since you never can rely on files on the filesystem being there at all times and under all configurations.

    And if that is the case, then some other software that also requires privileged access for their folders would also cause that.

    A bad thing to try in this case: Try starting Adrenalin with Administrator privileges. This should not be done for normal usage, and since Adrenalin has a lot of attack surface, it should not be a real solution.

    I don’t have this problem, although I have several different launchers installed.

  • Albertpm95@alien.topBEnglish
    1·
    1 year ago

    Something I’ve noticed only in the latest drivers (might have had it before) on my 5700XT, when fps is near the fos cap I set (with Vsync, freesync or any other fps limiter) I hear something like coolwine, but not the high pitched I did a few times, something like with more base/deep

  • Ok-Communication832@alien.topBEnglish
    1·
    1 year ago

    I couldn’t open it randomly 2 days later was able too . Didn’t change anything … just remember trying to open it to check settings while playing MW3 … closed game out when done tried opening … nada … shut down bc didn’t feel like going down rabbit hole . Next day same but only on for 10 mins following day opened … go figure

  • ashmelev@alien.topBEnglish
    1·
    1 year ago

    And if the Epic Launcher solution does not work there’s

    • delete corrupted game profile “c:\Users\ \Local\AMD\CN\gmdb.blb” file and restart
  • AMD_RetroB@alien.top
    BEnglish
    1·
    1 year ago

    Do you have the backup copy for the EGS logs when the issue is reproduced? I would love to grab them to see if we can reproduce this issue in-house.

    Thanks!

  • cinyar@alien.topBEnglish
    1·
    1 year ago

    didn’t work for me, what did work was deleting %localappdata%/AMD/CN/gmdb.blb.

  • luktarr@alien.topBEnglish
    1·
    1 year ago

    wow I can’t believe the whole time it’s some appdata caused it, I don’t even have EpicGamesLauncher installed at the time, it’s some left over data.

    Thanks for forwarding the solution here. Finally I can go with the stable driver, not preview driver just to use the adrenalin software.

  • CMDRCHESS@alien.topBEnglish
    1·
    1 year ago

    I just installed 23.11.1 and last night it was again crashing windows explorer. I mean, drives and folders are taking longer to load with or without the stupid green search bar for two things on a drive or folder. “Working on it.” I know it’s Radeon, because literally every time since like 15 something, they’ve all been unstable. It, just happened again while I was wanting find the folder I kept the Driver Version Downloaded to. I said, “Never mind, life’s too short.”