Got my oil changed about a month ago, only last night noticed faint smoke coming from the hood (was out of town for a few weeks). Popped the hood and found oil everywhere, a huge puddle of oil on the floor of my garage, and of course, no oil cap. Checked the dip stick, it’s completely dry. Hoping for some advice on where to go from here. What do I need to do to hold the dealership accountable?
definitely grab the receipt and show them these pictures. that’s a super rookie mistake and if you hadn’t noticed that you very well could have blown your engine. i’d get an oil cap and top off the oil if you plan to drive it, but really stress to the dealer how serious it is. these engines are not cheap and because it was serviced at the dealer, you can let them know that they would 100% have been responsible if the engine had blown.
How do we know there isn’t already damage? There’s no way to know how low the oil has been while driving.
Seconded, if they pull the “the terms and services conditions ended when service was done.” mumbo jumbo hire a lawyer.