Automation is causing many casualties. Technology marches on, but there’s a yearning for moments of precious connection, says Guardian columnist Gaby Hinsliff
The ticket office staff don’t merely sell tickets - and I know because I’ve done the job - much of the job is assisting people in a way a machine still cannot.
The ticket office staff don’t merely sell tickets - and I know because I’ve done the job - much of the job is assisting people in a way a machine still cannot.