Automation is causing many casualties. Technology marches on, but there’s a yearning for moments of precious connection, says Guardian columnist Gaby Hinsliff
I think there is room for both, infract I feel our train stations are woefully understaffed already. The reason there was someone to help you in Japan is they had enough staff to have a ticket office open, and to have people manning the ticket machines during busy times. Especially in the big stations. The current plans say they are to move staff to be “roaming” but it’s clear the real plan is to remove all the staff they can.
For busy stations the cost of staff is miniscule, and they can help enough lost people as to be worth it . However for less busy stations having someone stand around doing nothing all day isn’t useful.
I think there is room for both, infract I feel our train stations are woefully understaffed already. The reason there was someone to help you in Japan is they had enough staff to have a ticket office open, and to have people manning the ticket machines during busy times. Especially in the big stations. The current plans say they are to move staff to be “roaming” but it’s clear the real plan is to remove all the staff they can.
For busy stations the cost of staff is miniscule, and they can help enough lost people as to be worth it . However for less busy stations having someone stand around doing nothing all day isn’t useful.