I bought my first machine from them around 5 years ago. I was extremely impressed with their support after assisting me multiple times with issues that weren’t directly related to S76.
I now have a new Darter Pro 9 and having issues with the Thunderbolt port and eGPU which I believe to be a hardware failure. However, I have created 3 tickets with them now and just sat on hold for 15 minutes before getting dropped to voicemail which I don’t have much confidence that I’ll be getting a call back.
Before, their response was extremely fast, friendly and ususally could solve my issues. Now I can’t even get a timely response. Starting to second guess my purchase, but can’t even get in touch with them to do anything about it.
No issues here. In fact, I’m working with them right now and they responded in a very timely manner. They’ve always been very helpful.
Same.
I guess one could run into a service person there that doesn’t do their job. But that has not happened to me. They have been professional, polite, helpful, and the minor issues I have had they resolved for me. And the laptop is not even under warranty now.