The issue is the opposite, because people use non official communication channels it’s hard for regulators to get the information they need, and it can be taken as the bank hiding things, which leads to fines. It’s in the article:
This could result in the breach of regulatory rules on recording all business communications, leaving little room for oversight by authorities to take action in case of compliance concerns.
"Banks use a wide range of approved channels to communicate in compliance with regulatory obligations,” a spokesperson for the bank told Bloomberg. “HSBC, like many other banks, reviews and adjusts functionality on its corporate devices as needed.”
The issue is the opposite, because people use non official communication channels it’s hard for regulators to get the information they need, and it can be taken as the bank hiding things, which leads to fines. It’s in the article:
They could claim it’s for easier reporting by dropping WhatsApp, getting rid of texts is blatantly about preventing paper trails.
How to tell me you haven’t read the opening paragraph of the article.
Spoilers: WhatsApp is already banned
The article showed a paywall for me, so here’s a link to a version without the paywall in case that was keeping people from reading it:
https://archive.ph/HbFNc
Which is exactly what the comment you’re replying to is saying. Dropping WhatsApp improves reporting, dropping texts alongside it is just suspicious.
The irony.
You failed at reading comprehension.
Are you not able to open the article and read it?
I did, you did not read what I wrote.