“I’m terrified of the future where we will never speak to a human again in customer support which means we will never get a problem solved, you’ll just be passed around between bots.”
If AIs were completely incapable of doing this job then any company that tries handing it over to AIs would suffer badly from the choice.
If AIs were completely incapable of doing this job then any company that tries handing it over to AIs would suffer badly from the choice.
https://www.theguardian.com/technology/2023/may/31/eating-disorder-hotline-union-ai-chatbot-harm (“US eating disorder helpline takes down AI chatbot over harmful advice”)
And the article from not long before that: https://www.vice.com/en/article/n7ezkm/eating-disorder-helpline-fires-staff-transitions-to-chatbot-after-unionization (“Eating Disorder Helpline Fires Staff, Transitions to Chatbot After Unionization”)
Exactly. That company quickly reversed the decision. So why the “terror” at this future, if one thinks that AIs can’t do this work?