Anything from Anker after they cancelled an order with PayPal approved payment because ‘they couldn’t verify payment’. Then they insist that the cancelled order could be reviewed if I put personally identifiable information into a random Google sheets doc.
All complaint handling appeared to be a bot. They refused to explain what was the concern with the payment and always responded with very similar ‘apology’ emails even when I indicated for every email they send i’d inform another person to avoid them.
I had an Anker headphone break within a year or so. I asked for a replacement and sent a picture of a broken hinge. Despite heavy insinuations from them that it was probably because of my rough use (lkely true), they sent me a replacement and asked for my feedback with the whole process. Nicest customer service experience Ive had.
Hard disagree. That sucks about what happened to you but in my experience, Anker products (especially their USB cables, chargers, and batteries) are the best.
Any suggestions for a different company to buy cables etc from? I’ve bought their chargers and cables and been happy with them but I’m fine with trying something different next time.
The suggestion I took was Ugreen for chargers and cables. Cables seem to work, and don’t instantly fray, that’s all I want. I got a compact GaN wall plug and it is reasonably fast for the size. No fires and no fried electronics so far.
I really wonder if their product quality fell off and why. I have chargers/cables/batteries from Anker that I bought in 2016 and not a single one has failed.
Ive only used their headphones and chargers, which I bought recently, theyre still working fine. Mostly. Except for my bluetooth earphones. Theres occassional lag and stuttering problems with it on my laptop.
This was the same company that refused to ship to Rhode Island, suggesting you had their product shipped to a friend on “the mainland” who could then forward it
Anything from Anker after they cancelled an order with PayPal approved payment because ‘they couldn’t verify payment’. Then they insist that the cancelled order could be reviewed if I put personally identifiable information into a random Google sheets doc.
All complaint handling appeared to be a bot. They refused to explain what was the concern with the payment and always responded with very similar ‘apology’ emails even when I indicated for every email they send i’d inform another person to avoid them.
That’s interesting, I’ve always had a very good experience with Anker.
I have bought a couple of products in the past also. I searched up my recent scenario and found others with the same experience
I had an Anker headphone break within a year or so. I asked for a replacement and sent a picture of a broken hinge. Despite heavy insinuations from them that it was probably because of my rough use (lkely true), they sent me a replacement and asked for my feedback with the whole process. Nicest customer service experience Ive had.
Hard disagree. That sucks about what happened to you but in my experience, Anker products (especially their USB cables, chargers, and batteries) are the best.
Edit: Just learned about this shitty news regarding Anker’s cameras (didn’t even know they had cameras) thanks to /u/Empiricorn. Personally, I don’t trust any security cameras that are cloud-based.
Anker is off my list because of the cameras. They used to be my go-to for cables and chargers. Completely unacceptable.
Any suggestions for a different company to buy cables etc from? I’ve bought their chargers and cables and been happy with them but I’m fine with trying something different next time.
The suggestion I took was Ugreen for chargers and cables. Cables seem to work, and don’t instantly fray, that’s all I want. I got a compact GaN wall plug and it is reasonably fast for the size. No fires and no fried electronics so far.
I appreciate the recommendation! Thanks!
On Christmas 2023 I was given an Anker charger. By March 2024 it stopped working…
I really wonder if their product quality fell off and why. I have chargers/cables/batteries from Anker that I bought in 2016 and not a single one has failed.
Ive only used their headphones and chargers, which I bought recently, theyre still working fine. Mostly. Except for my bluetooth earphones. Theres occassional lag and stuttering problems with it on my laptop.
This was the same company that refused to ship to Rhode Island, suggesting you had their product shipped to a friend on “the mainland” who could then forward it
Where should I get my phone cables and battery banks from?
The phone cables are shit but I haven’t found any other good alternatives. The battery banks are alright.