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The original was posted on /r/nvidia by /u/TheRedemptionStory on 2023-08-13 00:32:52+00:00.

Good evening/morning everyone!

I am trying to find out what I can do to have my 3090 repaired. Let me give you a bit of background.

I bought the card in the UK from Ebuyer in November 2021. Since about 6 months or so ago I started getting random colored lines when I’d connect the VGA cable. Once I switched the slots a bit, the problem would be solved so I never gave it much thought. Now, randomly, I start getting black screens. The PC is still working and I can hear the games or discord in the background but there is no image. I try changing between VGA ports but the problem persists so I have to restart.

Now I was looking on the Ebuyer RMA request website and it says the GPU is not available for RMA anymore.

Does this mean that I have to send it directly to MSI or do I have to fight the retailer a bit because the product is still under warranty? MSI say their GPU’s come with 3 years warranty. By the way, I always kept the PC in good condition and cleaned it for dust once a month, including the GPU fans.

Any kind of help would be greatly appreciated! Thank you!