Not only software license, I believe any products “lifetime” comes with a lot of caveates.
Case in point, I purchased a fountain pen a decade ago, and started to leak (a crack around the threads) a few year back. The company is known for its lifetime warranty and good customer service, as per the warranty, it said if the product is defective (which I believe leaking pen body is), I am entilted for a replacement part or a new model of the same price if the pen is no longer in production. I reached out to customer service and was told, they can’t supply a replacement part because the pen is no longer in production and I’m not entitled to a new model because they doesn’t deem a leaking body a defect.
It looks like you can just ship the pen to them and request a repair or replacement. Maybe just ignore whatever the customer support rep said and follow this instead: https://www.franklin-christoph.com/pages/warranty
It never dawned on me that I can just ship it. I always tend to contact customer service before doing anything.
Anyways I have moved to a new country, it is kind of costly to ship a pen internationally (I am also afraid it’ll get lost somewhere since it’s such small package), added the uncertainty of they (Franklin-Christoph) would honor it, I am quite hesitant to do it.
Does that mean they purposely design their pens to leak? If it’s not a defect, it must be by design, right? Unless the user did something to break it, accidentally or otherwise
I believe they just chalked it up as normal wear and tear.
Update: The leak is from the threads where the pen cap screws on the pen, there is a argument here as to I twist it too tight, and over the years there developed a crack. You can barely see the crack, but its enough for the ink to leak bleed through.
Not only software license, I believe any products “lifetime” comes with a lot of caveates.
Case in point, I purchased a fountain pen a decade ago, and started to leak (a crack around the threads) a few year back. The company is known for its lifetime warranty and good customer service, as per the warranty, it said if the product is defective (which I believe leaking pen body is), I am entilted for a replacement part or a new model of the same price if the pen is no longer in production. I reached out to customer service and was told, they can’t supply a replacement part because the pen is no longer in production and I’m not entitled to a new model because they doesn’t deem a leaking body a defect.
Why would you not name the company? If they won’t protect you, you are not obligated to protect them.
You are absolutely right.
The company is “Franklin-Christoph”
It looks like you can just ship the pen to them and request a repair or replacement. Maybe just ignore whatever the customer support rep said and follow this instead: https://www.franklin-christoph.com/pages/warranty
It never dawned on me that I can just ship it. I always tend to contact customer service before doing anything.
Anyways I have moved to a new country, it is kind of costly to ship a pen internationally (I am also afraid it’ll get lost somewhere since it’s such small package), added the uncertainty of they (Franklin-Christoph) would honor it, I am quite hesitant to do it.
Maybe he is an employee who bought the pen with employee discount? Just saying that’s possible, even though it’s a complete guess.
Ah, nope. Average consumer
Fair enough.
Does that mean they purposely design their pens to leak? If it’s not a defect, it must be by design, right? Unless the user did something to break it, accidentally or otherwise
I believe they just chalked it up as normal wear and tear.
Update: The leak is from the threads where the pen cap screws on the pen, there is a argument here as to I twist it too tight, and over the years there developed a crack. You can barely see the crack, but its enough for the ink to leak bleed through.